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Director, Business Risk & Controls (Bank Exam Management)

Company: USAA
Location: Phoenix
Posted on: July 3, 2024

Job Description:

Why USAA?Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityWe are looking for a Director, Business Risk & Controls for Bank Exam Management, which is responsible for preparing, coordinating, and facilitating the activities related to Regulatory Exams, Internal Audits, and Second Line of Defense (SLoD) Assessments and Tests. This role involves collaborating closely with internal departments and Engagement Owners (i.e. Audit, Compliance, IRM) to facilitate smooth examination processes. The BRCA Director will manage and lead a team of 6-8 professionals that will coordinate meetings, request documentation and responses, provide effective challenge, and ensure that all aspects of the engagement are met in a timely manner. The Director will also be expected to provide and present executive updates and presentations and be responsible for coverage plan inventory and reporting.Oversees a team responsible for the development, implementation and oversight of programs that support effective Risk and compliance management in the first line of defense. Supports business leader adherence to the established Risk framework and ongoing supervision of business controls and is accountable for the development and mentoring of a high performing team responsible for Risk and control self-assessments, identifying control failures, facilitating Risk and compliance remediation, internal and external audits and regulatory exams, and monitoring the of first line of defense in an effort to minimize Risk exposures and strengthen the overall control environment.Ideally the candidate selected will be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, Tampa, FL. Relocation assistance is not available for this position. However, we will consider a remote (work from home) scenario, with occasional business travel.What you'll do:

  • Directs staff and initiatives that support Risk and control management programs, to include governance support, Risk oversight, Risk infrastructure development, Risk identification, quantification, aggregation, and emerging Risks.
  • Advises senior management and influences process change.
  • Builds and manages a high performing team of Risk and internal control professionals through recruitment, training, coaching, performance management and related managerial activities.
  • Manages consulting relationships with internal and external clients regarding budget and implementation deliverables and Risk mitigation plans as appropriate.
  • Partners with key stakeholders in the business and oversees the identification, assessment and documentation of Risks and controls, including Risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.
  • Reviews, communicates and recommends the development of governance policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
  • Provides counsel to business unit managers on Risk management issues and supports the evaluation of new product strategies on their impact to USAA's Risk profile.
  • Educates Risk owners on Risk/control best practices and may work with other lines of defense in the development and implementation of controls.
  • Manages processes for collecting accurate and complete internal loss data from business areas.
  • Directs analysis and data mining initiatives that identify, validate, and manage emerging Risk exposures, as necessary.
  • Assists in the early identification of Risk trends by establishing and monitoring key performance and Risk indicators.
  • Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:
    • Bachelor's Degree in Risk Management, Business, Finance or related field of study; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
    • 8+ years of experience supporting Risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 8+ years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a Risk management or quantitative discipline, and 6+ years of experience supporting Risk and/or compliance related activities; OR PhD in a Risk management or quantitative discipline, and 4+ years of experience supporting Risk and/or compliance related activities.
    • 3+ years of direct team lead or people management experience.
    • Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.What sets you apart:
      • Previous and comprehensive experience in regulatory examinations or internal audits is required.
      • Proficient understanding of banking regulations and compliance requirements.
      • Flexibility to work under tight deadlines and handle multiple tasks simultaneously.
      • Excellent organizational and project management skills.
      • Highly effective communication and interpersonal skills.
      • Ability to work independently and as part of a team, cross-function and across all lines of defense.
      • Detail-oriented with a high level of accuracy.
      • Ability to handle sensitive information with confidentiality.
      • US military experience through military service or a military spouse/domestic partnerThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. -USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, Phoenix , Director, Business Risk & Controls (Bank Exam Management), Executive , Phoenix, Arizona

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