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Project Manager Lead

Company: USAA
Location: Phoenix
Posted on: June 10, 2024

Job Description:

Why USAA?Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityAs a dedicated Project Manager Lead, you will facilitate and own the execution and delivery of moderately to highly complicated, specific, incremental work efforts intended to accomplish business goals and objectives within prescribed timeframes, scopes, and budgets for the Fraud Regulatory Compliance organization. You will demonstrate an adept understanding of how activities contribute to the achievement of strategic business goals, operational objectives, and program-level requirements. You will collaborate with accountable executives and other key partners, vendors, and project teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to plan and schedule program/project deliverables, goals, and landmarks to ensure objectives and timelines are met. Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL OR This position can work remotely in the continental U.S. with occasional business travel.Relocation assistance is not available for this position.What you'll do:

  • Drive implementation of low to moderately complex work efforts, working closely with cross-functional teams and resources to achieve multiple program and project milestones within established timeframes.
  • Plan, direct, and coordinate activities for work efforts through the development work efforts plans intended to accomplish goals and objectives within prescribed timeframes, scope, and budgets.
  • Ensure consistent visibility for teams by monitoring and reporting business objectives, work efforts achievements, and key indicators.
  • Communicate with partners and provide insight on issues through root cause analyses.
  • Facilitate collaboration on creative alternatives to work efforts challenges with subject matter experts.
  • Remove obstacles and impediments to ensure business and operational objectives are met.
  • Develop and track project budgets that may include vital capital expenditures, operational expenses, and labor funding requirements.
  • Identify and apply standard methodologies and needed operational improvements; drives adoption and challenges standards.
  • Ensure compliance with company and regulatory policies and procedures.
  • Monitor project execution to deliver incremental business value.
  • Participate in the creation of the master work efforts plan from the underlying plans (if applicable).
  • Assist in defining the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria.
  • Establish overall cadence for communication with impacted partners and provide framework for underlying work efforts(s) communication plans.
  • Participate in work effort closure activities to resolve benefit / business impact realization.
  • Lead risk by using the best risk management practices to address execution challenges associated with quality, schedule, and cost, in adherence with risk management framework.
  • Adhere to EPMO processes, procedures, controls, standards, tools, and templates (as required).
  • Drive the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
  • Ensure risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures.What you have:
    • Bachelor's degree: 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
    • Minimum 8 years' relevant experience in project or program management, including planning, tracking and delivery.
    • Expert knowledge of project management tools and methodologies.
    • Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (e.g., Waterfall and Agile).
    • Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.
    • Extensive experience leading complex projects with significant number of deliverables including information technology and dependencies across organization; working within defined scope and budgets with aggressive timelines.
    • Extensive understanding of risk management policies and procedures.What sets you apart:
      • Experience working with highly complex regulatory matters.
      • Experience working with governance of Financial Crimes.
      • Knowledge of federal laws, state laws, rules, regulations, and applicable guidance, to include: UDAAP, FCRA/Reg V, TILA/Reg Z, BSA/AML, EFTA/Reg E, Reg CC, OCC Heightened Standards, and state laws applicable to the fraud organization
      • Strong communication skills with proven ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.
      • Advanced understanding of the Issues Management process and demonstrated application of knowledge, skills and abilities towards work products and deliverables associated with Issues.
      • Ability to think creatively and help champion a culture of passionate member service, process excellence, and risk management
      • US military experience through military service or a military spouse/domestic partnerThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160.00 - $189,530.00.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. -USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, Phoenix , Project Manager Lead, Executive , Phoenix, Arizona

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