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Manager, Bank Business Operations - Fraud

Company: USAA
Location: Phoenix
Posted on: May 15, 2024

Job Description:


Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated Manager of Bank Business Operations, you will directly manage a group of non-member contact employees and/or resources that provide support for Bank Business Operations (Deposit Operations, Card Services, Cash Management, Loan Servicing, and other Bank Products) through fulfillment of a variety of Banking functions that help the business meet set goals and objectives. Proactively identifies, develops, recommends, and implements improvements to products, processes, and delivery of service. Organizes and leads the execution of operational and strategic business plans.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

This position can work remotely in the continental U.S. with occasional business travel.The Opportunity

Leads team responsible for applying business operations knowledge to understand and identify customer gaps in performance; improves the information to develop, modify, and re-engineer customer specific process program plans in alignment with business results and enterprise strategy to achieve the level of desired performance.
Identifies, influences and/or drives opportunities for process improvements and serves as a subject matter expert in providing guidance in the development, evaluation, and implementation of system enhancements or process improvements.
Responsible for ensuring operational changes/process improvements stay in sync with all federal, state, local laws, and internal Bank policies.
Interacts with cross-functional product stakeholders to deliver and increase efficiency and effectiveness to meet the production unit's key performance and risk indicators.
Ensures team is using reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders of the results.
Fosters proactive communication between business/enterprise processes and support team to improve delivery, value, and integration of change management into business/enterprise processes.
Performs people management functions including team building, project/workload assignment, training, monitoring of work activity, performance evaluation and systems data entry.
Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of experience in a retail bank environment accountable for non-member or non-customer contact operations, processes, vendor relationships, contracts, or initiatives
2 years of direct team lead, supervisory or management experience
Demonstrated experience organizing and leading the execution of strategic business plans and/or and risk management initiatives.
Advanced knowledge of current standard methodologies in banking operational functions
Experience in program/project or supplier management, process improvement, or business analysis

What sets you apart:

US military experience through military service or a military spouse/domestic partner
Professional experience within Fraud Operations, understanding of regulatory impacts on Fraud
Experience within Agile Methodologies and Program/Project Management requirements
Extensive understand of process and procedure management, project management, and/or project work
Proven ability to quickly understand complex topics and speak to newly acquired information succinctly.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $147,190.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, Phoenix , Manager, Bank Business Operations - Fraud, Executive , Phoenix, Arizona

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