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Privacy Operations Manager

Company: Educational Testing Service
Location: Phoenix
Posted on: May 12, 2024

Job Description:

About ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include

TOEFL -, TOEIC -, GRE - and Praxis -

. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

The Privacy Operations Manager will assist the Global Chief Compliance Officer in managing and maturing the ETS Privacy Program by providing comprehensive support for operationalizing the requirements and standards of the ETS Privacy Policy and Privacy Statement. The Privacy Program Manager will be responsible for the operations of the Privacy Program and will collaborate with stakeholders from across the company to this end.


Assess, revise, and maintain the standards, procedures, and business rules that operationalize ETS's Privacy Policy and Privacy Notice.

Manage the Data Subject Request process and internal escalations.

Conduct Privacy Impact Assessment, as assigned.

Develop and maintain records of processing activities.

Assist in the maintenance of data and technology maps.

Develop process-based training and drive awareness for teams supporting Privacy Compliance.

Assist in the development and execution of audit and monitoring activities.

Assist in the maintenance of ISO certifications, as needed.

Assist with responses to regulatory inquiries, complaints, or disputes.

Lead Privacy working groups and project teams, as needed.

Maintain a solid understanding of Privacy regulations and practical knowledge of the operations of a functional privacy program.


A minimum of five (5) years of prior experience developing, implementing, or working within an established privacy program in a complex business environment.

Bachelor's degree is required. A designation or certification in Privacy or Privacy Program management.

CIPM/CIPP certification is preferred.

Prior experience delivering training and awareness programs.

Demonstrable experience leading teams or influencing laterally

Ability to develop interpersonal relationships and advise and influence at all levels and across business units and functional business areas.

A strong understanding of privacy regulation

A strong technical and practical understanding of the implementation of privacy principles/requirements

Strong project management skills.

A sense of urgency with an ability to multitask and prioritize.

Data-driven and analytical ability.

Excellent Excel, PowerPoint and SharePoint skills.

ETS believes in a Total Rewards philosophy for our employees, and they include:

Health, Vision, Dental insurance plans to choose from

Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!

Generous PTO and vacation time to balance your work and life

Additional 8 hours of PTO for volunteer work

Retirement plan (401(a)) and traditional Roth (403b) with company contribution

Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.

How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!

Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.

Keywords: Educational Testing Service, Phoenix , Privacy Operations Manager, Executive , Phoenix, Arizona

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