Juris Banking Product and Technology Manager
Company: Disability Solutions
Location: Phoenix
Posted on: April 15, 2024
Job Description:
Job Title:Juris Banking Product and Technology
ManagerLocation:CityScapeWhat you'll do:As the Juris Banking
Product and Technology Manager, you'll be responsible at the
divisional level for the oversight and management of the Product
and Technology team. Leading a team of dynamic product and
technology application professionals combined with a vision of
continuous improvement and process transformation. The team is
responsible for providing the client and operational service
support for our products and technology services. This includes
complex Treasury Management product training and support, Product
implementation, training and support, and management along with
Product and IT partners. The team is comprised of subject matter
experts for the various integrated products and services that serve
our commercial clients. The role will equally focus on ensuring
that the respective responsibilities are adequately staffed and
consistently meeting business goals and timeframes necessary to
successfully manage the needs of shareholders and our clients.The
role will work closely with the respective Deposit and TM
Onboarding management, business systems and operations management
and relationship management teams to provide streamlined servicing
to internal and external clients. on product and process change and
the required resources needed to implement and support these
initiatives successfully.Throughout transformation, the role will
continue to build up our current core resource strength, ensure
teams are well-trained, roles and responsibilities are clearly
articulated, and the necessary tools are available for the team to
be effective.What we are looking for:
- Responsible for leading a dynamic team of Product and
Technology analysts and leaders while closely managing our internal
product and technology performance expectations. Assesses needs of
department and related roles / responsibilities and skill sets
required. Provides supervision to and directs the activities of
their staff; performs supervisory tasks such as performance
appraisals, disciplinary actions, and interviewing candidates for
employment; develops work schedules; provides necessary training
and coaching.
- Monitors and reports to Juris Banking Product and Technology
Director on team performance, client service performance and other
KPI's.
- Hires key talent and coaches Team Leads, Analysts and
Supervisors to effectively perform in their roles and ensure a
productive, transparent, and healthy environment. Provides insights
and communicates to team on a regular basis. Anticipates future
resource needs and plans accordingly.
- Provides technical support and assistance to Leads and/or
Client Service Advisors helping to troubleshoot and determines how
and when to escalate issues; ensures staff perform their activities
in compliance with bank policies and procedures, and that
documentation and recordkeeping is accurately and properly
maintained. In addition, provides technical and operational
expertise on enterprise projects and is a source of expertise for
internal partners. As needed, may work directly with clients at the
lines request.
- Actively pursues processing improvements to improve our
efficiency and ability to scale. Drives projects and initiatives
necessary to improve our execution and ensure expense control.
Routinely participates in leadership calls and cross organizational
work teams. Keeps abreast of new payment technologies and
applications and their implications for the assigned area.
- Works to develop a strong understanding and relationship
between Product and IT business partners and ensure they are
meeting expectations on service performance and oversee results.
Partner with key stakeholders to deliver enhanced products and
deliver the appropriate technical support and ensure alignment and
transparency on service levels and overall role expectations.
- Ensure operational procedures are continually updated to
reflect the current environment and are geared to improve both
employee and client experience as well as to ensure appropriate
process risk controls are documented and effectively managed.
- Stay abreast of key business initiatives including corporate
strategy, technology initiatives, digital plans, etc.
- Develop deep understanding of how our technology is tied
together (networks, systems, vendors) and the role/responsibilities
that each team plays in assuring our business can function at a
high level of consistency and reliability. Qualifications
- Bachelor's Degree from a 4-year college or university degree,
preferably in Finance or Accounting, or an equivalent combination
of education and experience
- Minimum 7 years of direct, related experience with Lending
and/or Deposit Sales
- Intermediate to advanced knowledge of general banking
operations, including deposit onboarding/operations, loan
administration, treasury management and/or other commercial banking
products and services.
- Intermediate to advanced knowledge of applicable regulatory and
legal compliance obligations, rules and regulations, industry
standards and practices.
- Strong speaking and writing skills for internal and external
audiences.Benefits you'll love:We offer all the important things
you'd want - like competitive salaries, an ownership stake in the
company, medical and dental insurance, time off, a great 401k
matching program, tuition assistance program, an employee volunteer
program, and a wellness program. In addition, you'll have the
opportunity to bolster your business knowledge, learning the ins
and outs of how successful companies operate and manage their
finances, giving you invaluable hands-on experience to help grow
your career!About the company:Western Alliance Bank is a wholly
owned subsidiary of Western Alliance Bancorporation. Alliance Bank
of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank,
First Independent Bank, and Torrey Pines Bank are divisions of
Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western
Alliance Bank company.Western Alliance Bancorporation is committed
to equal employment and will consider all qualified applicants
without regard to race, sex, color, religion, age, nation origin,
marital status, disability, protected veteran status, sexual
orientation, gender identity or genetic information. Western
Alliance Bancorporation is committed to working with and providing
reasonable accommodations for individuals with disabilities. If you
are an individual with a disability and require a reasonable
accommodation to complete any part of the application process
and/or need an alternative method of applying, please email
HR@westernalliancebank.com or call 602-386-2488. When contacting
us, please provide your contact information and state the nature of
your accessibility issue. We will only respond to inquiries
concerning requests that involve a reasonable accommodation in the
application process.-- Western Alliance Bancorporation
Keywords: Disability Solutions, Phoenix , Juris Banking Product and Technology Manager, Executive , Phoenix, Arizona
Didn't find what you're looking for? Search again!
Loading more jobs...