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Clinical Program Manager -Gender Affirming Care

Company: Southwest Center for HIV AIDS INC
Location: Phoenix
Posted on: February 12, 2024

Job Description:

Description:The Clinical Program Manager (Gender Affirming Care) will coordinate all activities with the integrated care model that ensures the delivery of equitable gender-affirming care within our organization. This position will create systems and processes that will decrease barriers to care for gender nonconforming / transgender individuals, with an emphasis to increase awareness of sexual health and personal wellness through educational training and social engagement efforts. Additionally, this role will require professional experience in either a medical, social work, or educational setting, while the position facilitates the success of the individuals in our gender-expansive housing project, guiding them through individualized personal and workforce development. The Clinical Program Manager (Gender Affirming Care) supports the Southwest Center mission of providing affirming and inclusive services to promote well-being and advance health equity for diverse communities and all those seeking compassionate care - especially people of color, LGBTQIA2S+ and Queer individuals, and those affected by HIV.Transgender, Gender Expansive, or Gender Non-Conforming individuals, and those with lived experience are highly encouraged to apply. What your day will look like at Southwest Center:

  • Employ a high level of cultural competency of the unique needs of transgender and gender-expansive individuals and communities, as well as the broader LGBTQIA2S+ community.
  • Evolve and implement the gender affirming model of care to ensure that all staff members are equipped to provide consistent and impactful services, as well as proper resources that meet the needs of the gender expansive community.
  • Serve in a consulting role to work closely with interdisciplinary teams to provide comprehensive and inclusive gender-affirming care, using data from feedback and live audits that lead to additional coaching and education to ensure departments are maintaining a culture of service excellence.
  • Be directly involved in guiding clients who have experienced housing insecurity and need transitional housing, collaborating with clients to identify their specific needs, strengths, and goals.
  • Recognize the interconnected nature of housing, employment, and health, and provide holistic support to address the individuals' comprehensive needs, performing regular check-ins, office hours, and weekly staffing meetings at the offsite housing facility.
  • Maintain accurate and up-to-date records, documenting milestones, setbacks, and strategies employed in the journey towards stability.
  • Design, implement, and partner with others on personalized workforce development plans and financial independence to empower clients in gaining sustainable employment and housing, connecting individuals with relevant programs, workshops, and resources to enhance their skill sets.
  • Provide ongoing support during the job search process, including resume building, interview preparation, and submitting applications.
  • Maintain a Notary Public credential to notarize legal documents necessary for gender-affirming care.
  • Guide clients through making legal name and gender marker changes.
  • Participate in the internal Information and Education committee to ensure that marketing materials are appropriate and meet the language and needs of the communities we serve.
  • Be responsible for collecting and documenting data required for productivity reports as outlined with the Wellness Leadership Team.
  • Engage and empower HIV-positive and at-risk HIV-negative gender non-conforming individuals by facilitating discussion groups, activities, and educational opportunities.
  • Develop and manage a resource guide and linkage to care initiative that surrounds the needs of gender-expansive individuals that may include affirming surgery, aftercare / electrolysis / voice therapy, local and social support services, and potential grants and scholarships that benefit the unique needs of gender-expansive folks.
  • Build and coach on curriculum that emphasizes elements of gender-expansive care to include materials on gender identity, cultural reactivity, and reducing barriers to care for transgender individuals.
  • Stay informed, engaged, and current with emerging research, trends, and best practices in the field of gender identity and healthcare. We've got great benefits:
    • 200 hours of PTO per year
    • Up to 13 paid holidays per year
    • Medical, dental, and vision insurance
    • Short-term and long-term disability insurance paid by Southwest Center
    • YMCA Gym and Programs Discount
    • Retirement savingsRequirements: Who we're looking for:
      • You've earned a Bachelor's degree in Social Work, Human Services or other closely related field. Specific experience serving the gender-expansive community and program development may be considered as a substitution for degree.
      • You have 2+ years' work experience in community health, community education, social work, or human services.
      • You have demonstrated cultural competency to professionally and respectfully serve the LGBTQIA2S+ communities.
      • You have a sound understanding of gender identity, gender expression, gender presentation, sex, and sexual orientation etc. This includes a strong grasp of local and national resources (medical, mental health, social etc.) for those that are transgender or gender non-conforming.
      • You're proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) software applications and competent in using electronic medical records and information systems in providing effective documentation of patient care. Full understanding of HIPAA and protecting patient confidentiality.
      • You have an understanding of basic medical terminology.
      • You're a highly organized self-starter with excellent problem-solving skills and ability to multi-task effectively and is willing to learn.
      • You have demonstrated excellent written and verbal communication.
      • You possess a valid driver's license, insurable driving record, and access to a reliable personal vehicle for work-related activities.
      • You have the ability to work in fast paced environment with changing deadlines and priorities while maintaining a positive attitude.
      • All agency employees must be able to work effectively in a mission-driven agency whose clients and staff exhibit significant diversity with respect to race, ethnicity, sex, gender identity, sexual orientation, socio-economic status, nationality, and religion. We'd love to see you apply if you have these preferred qualifications too:
        • You have personal or professional experience with members of the transgender and/or non-binary community, as well as all components of the LGBTQIA2S+ community.
        • You've earned a Master's degree in Social Work, Human Services, or other closely related field.
        • You have electronic Medical Record experience.
        • You're bilingual in Spanish and English.Environmental Factors, Physical Requirements, and Compliance
          • Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
          • Complete a minimum of four office hours each week at the Housing Facility located in Central Phoenix, where a private workspace is provided.
          • Office environment, exposure to computer screens for lengthy periods of time.
          • This is an exempt position that may require evening and occasional weekend work.
          • While performing the duties of this job, the employee is regularly required to walk, sit, stand; use hands, talk, and hear. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
          • Currently have, or be able to obtain within 90 days of employment, a valid Fingerprint Clearance Card.
          • Currently have, or are able to obtain within 7 days of employment, a clear TB test.
          • Currently have, or are able to obtain within 7 days of employment, a current flu vaccination.
          • Currently have, or are able to initiate within 7 days of employment, a Hepatitis-B primary vaccination series.
          • Currently have, or are able to obtain within 14 days of employment, a CPR certification.Equal Employment Opportunity The Southwest Center is an equal opportunity employer and we value a healthy work environment free from harassment and discrimination based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information. The Southwest Center provides an inclusive and respectful working environment that represents a wide range of backgrounds, cultures, identities, and experiences. We attract applicants who have the cultural awareness to navigate and celebrate these differences. Our employees are Individuals who have respect for the communities where they live and work and are committed to utilizing culturally and linguistically appropriate strategies and skills in a collaborative environment.We welcome all applicants with personal, direct and/or indirect knowledge of the lives and experience with but not limited to: Black, Indigenous, and People of Color (BIPOC); LGBTQIA2S+/Queer individuals; those affected by HIV, people living with disabilities; people with diverse religious beliefs, and other marginalized Individuals that are at the intersections of those identities/experiences. We also encourage those from historically underrepresented backgrounds to apply.Reasonable Accommodations Applicants requesting a reasonable accommodation to apply or participate in the interview process for this position should email details: 60000-70000 Yearly SalaryPIa1351b42aebf-31181-33773324

Keywords: Southwest Center for HIV AIDS INC, Phoenix , Clinical Program Manager -Gender Affirming Care, Executive , Phoenix, Arizona

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