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Product Management Director - Deposits

Company: USAA
Location: Phoenix
Posted on: November 20, 2023

Job Description:

Why USAA? Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity We are looking for a Product Management Director for the Bank's Checking Product Management team. This is an individual contributor role. This team is responsible for driving acquisition and engagement by developing differentiated solutions that inspire members to choose USAA as their primary bank. The role is accountable for the P&L growth of USAA's Checking products and will focus on optimizing and executing acquisition and offer strategy by leading cross-functional teams to develop, implement, and monitor performance of various marketing, digital and call center acquisition tactics.This role will be accountable for leading change management routines to ensure risks associated with new business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. In addition, the role will assess risk (e.g., compliance, operational, strategic), enhance the control environment, and develop new routines to lower residual risk associated with deposit marketing experiences.Formulates product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle.Compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do:

  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
  • Leverages internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
  • Develops product dashboards and metrics recommendations in support of analyzing and evaluating strategic performance.
  • Partners with Marketing to define go-to-market and value proposition strategy of the product/feature.
  • Develops recommendations to launch new products and the evaluation and decision to buy/build or ally.
  • Acts as product SME on features and services and collaborates with business partners to provide recommendations.
  • Analyzes and evaluates product performance metrics to form recommendations regarding market opportunities and product improvements.
  • Leads efforts to expand or change existing product features.
  • Contributes to decisions regarding product pricing and profitability.
  • Identifies and evaluates potential providers for alliance relationships.
  • Provides support regarding all aspects of Product Life Cycle.
  • Approves and provides support in developing, editing and distributing product communications.
  • Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations.
  • Contributes to the overall strategy of the business and collaborates with alliance to develop product strategy.
  • Interprets performance results to inform product or sales forecast and planning.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:
    • Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
    • 8+ years of relevant industry experience in Actuary, Underwriting, Marketing or Sales/Service or Finance/Accounting Operations or Financial Services.
    • 3+ years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).
    • 2+ years of data visualization experience as a user (i.e. Tableau, Power BI, Excel, etc).
    • Knowledge of relevant laws and regulations (i.e. FDIC, CFPB, OCC).
    • Expert experience in crafting product briefings and presenting to executive leadership.
    • Experienced in market research to build product roadmap, make product decisions and iterate rapidly.
    • Knowledge of applicable product related regulations, and risk and compliance requirements.
    • Knowledge of federal laws, rules, and regulations to include: FFIEC- Retail Payment Systems Handbook, Payment Rules (NACHA, Zelle, etc.), Reg CC, Reg E, Reg DD.What sets you apart:
      • 5+ years of product management and product design experience and execution, preferably within Deposits
      • Risk and Change management experience including ability to apply, develop and execute risk management principles, risk assessments, control design, and risk reporting
      • Outstanding analytical skillset and critical thinking (i.e., ability to compile, interpret and analyze data to make fact-based recommendations)
      • Attention to detail, self-discipline, and self-motivation (i.e., comfortable making decisions and working in a sometimes ambiguous fast paced environment)
      • Demonstrated experience leading end-to-end program execution and project management
      • Strong written presentation skills, including PowerPoint
      • US military experience through military service or a military spouse/domestic partnerThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $132,500 - $253,220.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, Phoenix , Product Management Director - Deposits, Executive , Phoenix, Arizona

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