Unit Manager, Customer Operations

Company: Piedmont Airlines
Location: Phoenix
Posted on: May 28, 2023

Job Description:

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Unit Manager in our Customer Operations Department.
Essential Duties:
Managers must keep both the company goals and customer expectations in mind when overseeing daily operations. Responsible to meet or exceed all performance goals. Coach and provide career development to the staff. Correct non-compliant behavior and impose disciplinary action as required. Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines. Manage the operational activities of the department in accordance with established policies and procedures. Manage a staff with various duties to include Supervisors and Agents. Administrative duties include daily/weekly/monthly reports. Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, back up for absent employees. Conduct employee performance reviews.
Job Qualifications and Competencies:

• Proven success as a Team Leader with ability to preplan manpower and equipment
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with MS Office Suite
• Prior experience with internal controls processes for accountable items
• Valid driver's license Preferred Qualifications:
  • Two years of supervisory experience; both Ramp and Customer Service
  • Working knowledge of AOA environment
  • Extensive knowledge of QIK, Sabre & ICM
  • Bachelor's Degree in Aviation, Business, or related field Work Environment:
    • Use of computers and other office equipment
    • Airport ramp environment, subject to varied weather conditions and elevated noise levels
    • All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements:
      • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
      • Handle objects up to 70 pounds
      • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
        The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.
        Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion. Minimum 18 years of age.
        Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available.
        M/F Disabled and Vet EEO/AA Employer
        M/F Disabled and Vet EEO/AA Employer

Keywords: Piedmont Airlines, Phoenix , Unit Manager, Customer Operations, Executive , Phoenix, Arizona