Implementation Manager
Company: CVS Pharmacy
Location: Phoenix
Posted on: May 27, 2023
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Job Description:
Job DescriptionResponsible for directing all aspects of customer
benefit plan implementation of Self- funded New Business Clients.
Partner with all key internal and external stakeholders to
proactively identify and address critical implementation issues
ensuring customer expectations are consistently satisfied or
exceeded.Acts as a single point of contact for benefit plan
implementation; Mediates and coordinates resolution of all project
deliverables and implementation related tasks; Develops and
executes implementation strategy consistent with customer
expectations; Ensures strategy is administered in accordance with
all performance guarantee arrangements; Engages team members to
follow through on their responsibilities; Evaluates impact of
customer requested exceptions and develops reasonable alternatives
to satisfy Client needs while minimizing impact on systems and
operations; Solicits and assesses internal and external customer
feedback to enhance continuous quality improvement to self and
overall implementation process.Required Qualifications- Project
management and leadership experience. - Negotiation and conflict
resolution skills across various levels of the organization.-
Ability to remain flexible yet focused during stressful
situations.- Attention to detail and accuracy while focusing on
overall project deliverables.- Ability to express complex concepts
in a clear and concise manner.- Highly organized and able to
quickly prioritize multiple assignments with high quality
results.COVID RequirementsCOVID-19 Vaccination RequirementCVS
Health requires certain colleagues to be fully vaccinated against
COVID-19 (including any booster shots if required), where allowable
under the law, unless they are approved for a reasonable
accommodation based on disability, medical condition, religious
belief, or other legally recognized reasons that prevents them from
being vaccinated. You are required to have received at least one
COVID-19 shot prior to your first day of employment and to provide
proof of your vaccination status or apply for a reasonable
accommodation within the first 10 days of your employment. Please
note that in some states and roles, you may be required to provide
proof of full vaccination or an approved reasonable accommodation
before you can begin to actively work.Preferred Qualifications-
Healthcare industry experience.- Comprehensive understanding and
strong association with Aetna organizations representing products,
services, administration, operations and
systems.EducationAssociate's degree or equivalent
experienceBusiness OverviewBring your heart to CVS HealthEvery one
of us at CVS Health shares a single, clear purpose: Bringing our
heart to every moment of your health. This purpose guides our
commitment to deliver enhanced human-centric health care for a
rapidly changing world. Anchored in our brand - with heart at its
center - our purpose sends a personal message that how we deliver
our services is just as important as what we deliver.Our Heart At
Work Behaviors support this purpose. We want everyone who works at
CVS Health to feel empowered by the role they play in transforming
our culture and accelerating our ability to innovate and deliver
solutions to make health care more personal, convenient and
affordable. We strive to promote and sustain a culture of
diversity, inclusion and belonging every day. CVS Health is an
affirmative action employer, and is an equal opportunity employer,
as are the physician-owned businesses for which CVS Health provides
management services. We do not discriminate in recruiting, hiring,
promotion, or any other personnel action based on race, ethnicity,
color, national origin, sex/gender, sexual orientation, gender
identity or expression, religion, age, disability, protected
veteran status, or any other characteristic protected by applicable
federal, state, or local law.
Keywords: CVS Pharmacy, Phoenix , Implementation Manager, Executive , Phoenix, Arizona
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