Training Manager
Company: Marriott
Location: Phoenix
Posted on: January 26, 2023
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Job Description:
Additional Information HyBrid/RemoteJob Number 23003216Job
Category Human ResourcesLocation The Worthington Renaissance Fort
Worth Hotel, 200 Main Street, Fort Worth, Texas, United
StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition
Type ManagementJOB SUMMARYHelps drive company values and philosophy
and ensures all training and development activities are
strategically linked to the organizations mission and vision.
Specializes in performance development and learning delivery of
brand and service-related topics. Plans and executes key learning
delivery and leadership development activities. Facilitates and/or
delivers specified on-property training, including core required
training and brand training for hourly associates, supervisors, and
leaders. Acts as subject matter expert on brand and leadership
development tools and resources, educating all leaders on their
resources and assisting in their development as
requested/appropriate.Monitors compliance of all required training,
including training programs for new hires, brand training
initiatives, and works directly with HR and Operations Leaders to
drive compliance for all required training. Understands and
utilizes learning technology platforms and oversees Learning
Coordinator responsibilities to support the hotels training needs.
Verifies programs/processes are effectively implemented to
accomplish objectives in alignment with broader business
objectives. Conducts needs assessments, partners with continent
learning team to identify appropriate programming and facilitates
the delivery of both custom and corporate training programs.
Participates fully in the Field Trainer Network and partners with
the continent Learning organization to verify updated programs and
processes are pulled through for the hotel. Measures the
effectiveness of training to ensure a return on
investment.CANDIDATE PROFILEEducation and Experience 2-year degree
from an accredited university in Human Resources, Hotel and
Restaurant Management, Hospitality, Business Administration, or
related major; 2 years experience in the human resources or related
professional area; certified trainer.OR 4-year bachelor's degree in
Human Resources, Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; certified trainer; no
work experience required.CORE WORK ACTIVITIESAdministering Employee
Training Programs Promotes and informs employees about all training
programs. Displays leadership in guest hospitality, exemplifies
excellent customer service and creates a positive atmosphere for
guest relations. Helps employees identify specific behaviors that
will contribute to service excellence. Ensures employees receive
on-going training to understand guest expectations. Uses effective
training methods to ensure employees have a good understanding of
guest satisfaction and can demonstrate guest satisfaction skills.
Observes service behaviors of employees and provides feedback to
individuals and/or managers. Participates fully in the Field
Trainer Network hosted by the continent Learning team. Supports or
oversees Learning Coordinator responsibilities to support the
hotels learners Understands role and functionality of the digital
learning platform, including impersonation, assignments and
reporting capabilities. Stays current on learning technology
enhancements and new learning program launches. Coordinates
required training programs, including identification of
participants and periodic follow-up for completing, when
appropriate. Delivers training to promote transfer of knowledge
according to program learning objectives. Thoroughly prepares for
each learning event (in-person or virtual) and demonstrates a
mastery of content knowledge. Creates an environment that enables
maximum learning by employing adult leaning principles.
Demonstrates knowledge of the uniqueness of each audience,
including delivery adjustment to the various learning styles
represented, as well as for any special needs that could affect the
learning. Verifies participants receive the appropriate property
and company orientation, understand program materials, and build
relationships with property leadership team.Evaluating Training
Programs Effectiveness Monitors enrollment and attendance at
training classes. Logs attendance within associate record. Meets
regularly with participants to assess progress and address
concerns. Partners with operational leaders to assess if employees
demonstrate effective technical and leadership skills. Reviews
comment cards, guest satisfaction results and other data to
identify areas of improvement. Measures transfer of learning from
training courses to the operation. Ensures adult learning
principles are incorporated into training programs. Aligns current
training and development programs to effectively impact key
business indicators. Verifies that management and non-management
training programs are conducted in accordance with standard
operating procedures.Managing Associate Training Program Identifies
performance gaps and works with managers to develop and implement
appropriate training to improve performance. Makes any necessary
adjustments to training methodology and/or re-trains as
appropriate. Aligns current training and development programs to
effectively impact key business indicators. Establishes guidelines
so employees understand expectations and parameters. Incorporates
guest satisfaction as a component of departmental meetings with a
focus on continuous improvement. Leverages continent learning team
for learning programs and resources to meet hotel specific needs.
Delivers specific training to improve service performance.
Demonstrates mastery of brand acumen for the brand supported by
understanding brand pillars, modeling the behavior, and holding
others accountable.Managing Training Budgets Participates in the
development of the Training budget as required. Manages budget in
alignment with Human Resources and property financial goals.
Manages department controllable expenses to achieve or exceed
budgeted goals.California Applicants Only : The salary range for
this position is $64,480.00 to $112,470.00 annually.Colorado
Applicants Only : The salary range for this position is $53,625.00
to $102,245.00 annually.New York City & Westchester County, NY
Applicants Only : The salary range for this position is $64,886.00
to $112,470.00 annually.Washington Applicants Only : The salary
range for this position is $65,478.40 to $112,470.00 annually. In
addition to the annual salary, the position will be eligible to
receive an annual bonus. Employees will accrue 0.4616 PTO balance
for every hour worked and eligible to receive minimum of 7 holidays
annually.All locations offer coverage for medical, dental, vision,
health care flexible spending account, dependent care flexible
spending account, life insurance, disability insurance, accident
insurance, adoption expense reimbursements, paid parental leave,
educational assistance, 401(k) plan, stock purchase plan, discounts
at Marriott properties, commuter benefits, employee assistance
plan, and childcare discounts. Benefits are subject to terms and
conditions, which may include rules regarding eligibility,
enrollment, waiting period, contribution, benefit limits, election
changes, benefit exclusions, and others.Marriott International is
an equal opportunity employer. We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as
disability and veteran status, or any other basis covered under
applicable law. Marriott International considers for employment
qualified applicants with criminal histories consistent with
applicable federal, state and local law.You were always one of
those curious kids who opened every cabinet, peeked behind every
door, and never ceased to ask "why" when given an explanation.
Today, you bring your personal style to every experience. You live
life to discover. You are passionate about your neighborhood,
always looking to explore the places one wouldnt find in a travel
guide. If this sounds like you, youre in the right place. Youve got
authentic style, natural curiosity and a warm way with people.
Renaissance is not just a place to spend the night, it's a place to
discover, a place in the world with style like yours. Thats why
were not just looking for anyone. Were looking for someone like
you.
Keywords: Marriott, Phoenix , Training Manager, Executive , Phoenix, Arizona
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