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Director - Sales/Client Retentions

Company: Signal of Northern Phoenix
Location: Phoenix
Posted on: January 25, 2023

Job Description:

Position Summary

The Director - Sales / Client Retention is a self-motivated and results-driven Director who will implement and manage the organization's sales activity. Responsible for planning, coordinating, directing, and managing the weekly and month to date sales activities. The Director will assist the Coordinator(s) by directly managing sales and client retention, ensuring the business grows effectively. Listed below, but not limited to, are some areas of individual responsibilities. This is not a comprehensive list and responsibilities are contingent upon additional needs and requirements of the business and may be subject to change.

Soft Skills:

  • Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Communicates the brand vision and puts structures in place that support company goals and objectives while aligning client needs.
  • Strategic Planning: Manage and oversee effective engagement, planning and execution of patrol and dedicated operations. Projecting and effectively maintain organizational chart for current and future of team growth. Develops priorities and strategy for future operational growth.
  • Financial Acumen: Understands company measurements while developing, managing, and executing the necessary behaviors to drive results. Can effectively manage the delivery of the Signal business model through (KPI) key performance indicators while controlling company resources.
  • Team Development: Integrate Core Values through the franchise organization. Develop organized recruiting and onboarding structure. Oversees company Training and Development programs.
  • Project Management: Oversees and manages company fleet division including budgeting, routing, maintenance, and acquisitions. Has a full understanding of and maintains compliance and regulatory items. Manages Vendor relationships while continually growing and cultivating new opportunities beneficial for the Franchise. Conducts Client reviews and visits, developing a full understanding of their business needs to develop service and execution plan.

    • KPI responsibility and accountability: Net Revenue Growth, Revenue Per Owned Population, Same Customer Sales, Customer Retention, Daily Sales Outstanding, and A.R Over 90 days.
    • Directly responsible for the training, development and performance management of Coordinator and Branch managers, indirectly of Patrol, Dedicated, and Advanced Officers through the Signal training/onboarding process.
    • Conducts daily review of urgent activities and client reports and addresses issues in the field or internally. Communicates information to Executive Director or Franchise Owner.
    • Works to continuously improve the sales and client retention.
    • Monitors company policies and procedures through spot checks and consistent evaluations. Issues disciplinary action in accordance with the employee handbook.
    • Responsible for fostering a positive working environment through feedback, recognition programs, and performance reviews.
    • Conducts Quarterly Career Progression Meeting with employees to review performance and career advancement interest and opportunities.
    • Develop relationships with vendors and networking with new potential client partnerships.
    • Performing sales and initial site assessments before services start to ensure all necessary information has been collected for a successful start.
    • Coordinates with teams upstream and downstream to provide service-related input to assist in developing new processes and operational excellence.
    • Host Monthly Director Meeting with Coordinators to review monthly scorecard, KPI results and goals, operational priorities, customer review, and internal needs.

      • 21 years of age or older
      • High school diploma or GED
      • Bachelor's degree preferred
      • 2+ years or more in Sales, Management, or a leadership capacity.
      • Pass background check and drug test
      • Must have valid driver's license and a good driving record
      • Complete training modules within first month
      • Excellent organization, oral, and written communication skills
      • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor
      • Must be able to move equipment weighing up to 20 pounds

Keywords: Signal of Northern Phoenix, Phoenix , Director - Sales/Client Retentions, Executive , Phoenix, Arizona

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