Remote Manager of Account Management
Company: Design Pickle LLC
Posted on: January 25, 2023
About this Role
Design Pickle is looking for a hands-on and data-driven Remote
Manager of Account Management to join our Account Management
As the Manager of Account Management, you will leverage your
excellent management and coaching skills to lead a team of account
managers to hit retention and expansion targets.
This role requires a strong ability to communicate effectively
across teams, providing leadership in collaboration with all
functional teams, including Marketing, Creative, Sales, and
Product, to deliver the best possible experience for our customers
Reports to: Director of Customer Success
On a daily basis, works closely with Creative, Customer Success,
Sales, and Product teams.
Location: US-Based. Design Pickle is a fully remote company with a
Company Hub in Scottsdale, Arizona. Specific to your role, we're
looking for individuals who have... 5+ years of experience in
account management with at least two years of experience in a
History of meeting and exceeding individual and team quotas for
retention and expansion. You will be required to share examples of
Experience turning small deals into more considerable opportunities
(land and expand).
Experience with CRM toolings such as HubSpot or Salesforce and
comfort in learning new technology.
Software as a Service (SaaS) account management experience.
Negotiation skills and closing complex six-figure deals.
A hands-on attitude and willingness to get into the weeds and
contribute to any effort.
B2B software experience.
Bachelor's degree or equivalent experience.
Bonus Pickle Points: Good understanding of the creative services
Experience working with global team members and independent
Key Objectives and Responsibilities Develop a team of Account
Managers and oversee key accounts; build a winning culture.
A systems-thinking approach to developing sales and retention
playbooks, frameworks, and plans to scale a team of account
Create plans for retaining current customers.
Development of tools, systems, or processes to drive growth.
Develop strategies for winning new business from existing
Ensures that account managers meet the ongoing needs of clients and
prospects while accomplishing individual revenue goals.
Set targets and quotas for the account management team.
Provide monthly, quarterly, and annual forecast reporting.
Ensures that department goals are met and in line with business
Measures team success through data, including retention, revenue
growth, and relationship expansion.
Communicates regularly with senior management about projects or
opportunities for new business.
Personally responsible for managing their book of business.
Develop and implement outbound campaigns that effectively reach
target demographics for retention and expansion with minimal
support from marketing.
Review reports to identify patterns in consumer behavior,
purchasing trends, and competitor activity within the industry.
Create positive customer experiences by focusing on communication,
customer service, and product development.
Good understanding and knowledge of account management best
practices, ensuring that Design Pickle is continually progressive
and maintains our incredible company culture.
Experience in making data-driven decisions regarding people,
budgets, workforce, and account management.
Benefits, Compensation, and Perks
Uncapped PTO : Hate seeing your PTO hours decrease as the year goes
on? Not anymore! There is no cap or number associated with the
amount of PTO days you can request.
Major medical healthcare : We major medical plans as well as Dental
and Vision insurance.
Remote-work flexibility : More productive at home? Not based in
Scottsdale, AZ? Fine with us! We are a remote-first company with
people all over the country.
401K : Plan for your future with a 401K with a company match.
World-class Company Hub : More productive in an office? Also, fine
with us! Our Company Hub is set up with state-of-the-art standing
desks, high-definition monitors, breakout rooms for meetings and
calls, a podcast studio, a relaxation room, a merch wall, and a
cold plunge! ---.yes, we said a cold plunge.
In-office gym : Our Company Hub also has a small CrossFit-style gym
with Peloton studio available for any pickles to use!
Life-changing massage chair : We change lives through
creativity...and massages. Our team has traveled far and wide to
take advantage of a life-changing massage chair that is housed in
our Company Hub. One massage is all it will take to radically
transform your life.
New parent leave : Design Pickle encourages all primary caregivers
to take up to 8 weeks leave for a new family member, including
adoption, at full salary.
Short Term / Long Term Disability Options
Paid training and personal development : We offer a yearly stipend
for employees to continue to grow their skillset and learn things
to help them in their careers.
Pet insurance : Have a furry friend? Design Pickle offers pet
insurance through United Pet Care for discounted vet visits,
medication, and procedures.
Team retreats, social events, and adventures : Pickle collaboration
is important to us! We host regular social events, get-togethers,
and experiences for our staff.
About Design Pickle
Design Pickle was founded in 2015 with a vision to change lives
through its creative software, solutions, and services. Since then,
the company has grown to be the #1 flat-rate creative services
company in the world. We have served tens of thousands of clients
with a team that spans the globe.
In 2019, 2020, 2021 and 2022, Inc. 5000 listed Design Pickle as one
of the fastest-growing companies in America.
We are a company that takes our core values to heart:
Be the SPARK Let your fire and passion inspire someone else's
DRIVE Performance Seek out new ways to improve performance,
satisfaction, and impact for our customers. Less is more rules
Give it to me STRAIGHT Lead with radical and professional candor in
every situation. Graciously accept when others do the same. Move
forward together and aligned.
HELP when nobody's watching Find opportunities to support each
other and our clients beyond the day-to-day.
Lean into HARD We thoughtfully select our challenges and
tenaciously commit to conquering them.
Make your own PICKLES We are a collection of incredible individuals
who challenge ourselves and each other to grow. Change is
celebrated as a sign of progress.
You can learn more about our company, our vision, and what we stand
for on our website and social channels. We can't wait to meet
you-thank you in advance for your application!
Design Pickle is an Equal Opportunity Employer. You will often hear
members of the Design Pickle team refer to themselves as pickles.
Pickles come in an infinite amount of variety, and as such, the
pickles at Design Pickle celebrate every aspect of our diverse
workforce and do not tolerate discrimination on the basis of race,
color, religion, marital status, age, nationality, (dis)ability,
gender, gender expression, or sexual orientation.
All employment decisions are made on the basis of qualifications,
merit, and business need. The right pickle for the right
opportunity. Design Pickle is an Equal Opportunity Employer.
Notice to Staffing and Recruiting Agencies
Design Pickle will not accept resumes from any source other than
the candidate. Any unsolicited resume sent to Design Pickle will be
considered Design Pickle sourced.
The compensation range for this position is $115,000 to $135,000
annually. The actual salary offer made to a candidate will be made
with mindful consideration of a wide range of factors. These
factors include but are not limited to skills, qualifications,
education/knowledge, experience, and alignment with market data for
a given location within the US. In addition to base salary, some
positions may be eligible for additional forms of compensation such
as bonuses or commissions. This salary data is for our US-based
Keywords: Design Pickle LLC, Phoenix , Remote Manager of Account Management, Executive , Phoenix, Arizona
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