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Senior Product Manager, Service Management (US Remote OK)

Company: Splunk
Location: Phoenix
Posted on: November 26, 2022

Job Description:

Ready to shake things up? Splunk continues to be on a tear while enjoying tremendous growth year over year. With growth comes scaling opportunities and the need to take the friction out of our processes, platforms, and systems to drive scale, efficiency, and effectiveness. Splunk is all-in on Cloud, and with this focus, we aim to offer the power of Splunk products using a cloud service that is centrally and uniformly delivered to our large number of cloud customers, from Fortune 100 companies to small and medium-sized businesses. As the Senior Product Manager for Service Management within IT Solutions, you will play a key role in the success of diverse solutions that enable services and support for thousands of Splunkers all over the world. You will be responsible for driving the overall vision, roadmap, and product features we deliver for our diverse set of partners and customers. You will need to use your technical expertise and deep experience in delivering service enablement using Agile methodologies as the Product Owner for this position. To be successful you will have to balance priorities, understand end-user customers, collaborate with senior leaders, and present to executives while defining detailed functional requirements, delivering within an agile delivery framework, and supervising key performance indicators. This position requires you to be a self-starter with the ability to take ownership, work with tight timelines, and handle various tasks simultaneously while continuing to develop positive work culture. In addition, great verbal communication and written documentation skills are critical for this role. Will you join us? What you'll do: Yeah, I want to and can do that.

  • Represent the team as the main interface for service management with internal partners and actively engage with them to ensure delivery is aligned with business needs and the product vision
  • Partner with other product managers, development managers, and technical leads across the organization to align strategies, roadmaps, priorities, dependencies, and releases to mitigate risks and issues.
  • Actively network with key industry contacts to understand standard methodologies and emerging trends for the domain and how they can be used within the company.
  • Define and standardize Key Performance Indicators that will help aid in the decision-making process and showcase results.
  • Manage the product backlog to ensure the highest business value is being delivered to our customers.
  • Author technical service requirements in the form of user stories and acceptance criteria for varying business use cases.
  • Produce feature requirement artifacts, such as data flows, process flows, decision trees, state diagrams, and system context diagrams to support the delivery team.
  • Produce and lead go-live release communications that inform a diverse set of partners and/or users of new features and/or changes.
  • Develop and present roadmaps, complex ideas, and features to a broad audience effectively.
  • Perform interviews to provide hiring recommendations based on competency and delivery effectiveness.
  • Collaborate on ideas and provide feedback on many aspects of the teams portfolio.
  • Cultivate a positive culture where there is a sense of purpose, ideas are heard, and decisions are transparent. Requirements: Ive already done that or have that!
  • 7+ years of experience as a Product Manager
  • 5+ years of experience as a Product Manager working with a team delivering enterprise solutions
  • Experience with enterprise service management applications such as ServiceNow
  • Excellent track record working with internal partners to define outcomes, metrics, strategies, roadmaps, dependencies, and releases
  • Ability to lead a portfolio of bigger and smaller deliveries while balancing short-term goals and long-term vision
  • Comfortable applying a combination of qualitative and quantitative methods to define success and problem solving without perfect metrics
  • Willingness to be on a constant learning journey and continuously go above and beyond the comfort zone
  • Good balance of IQ & EQ to be able to solve both technical and social challenges
  • Excellent written and verbal communication skills; timely communication with clear expectations. An active listener and clear communicator; can lead by influence Preferred knowledge and experience: These are a huge plus.
  • Hold a current Certified Scrum Product Owner (CSPO) certification preferred
  • Experience operating with a geographically dispersed workforce Education: Got it!
  • BS or MS in Computer Science/Information Systems/Engineering or equivalent experience required What We Offer You: Wow, I want that.
  • A constant stream of new things for you to learn. We're always expanding into new areas, bringing in open source projects and contributing back, and exploring new technologies.
  • A set of extraordinarily hardworking, innovative, open, fun, and dedicated peers, all the way from engineering and QA to product management and customer support.
  • Growth and mentorship. We believe in growing engineers through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
  • A stable, collaborative and supportive work environment. We don't expect people to work 12-hour days. We want our teams to have a successful time outside of work too. Want to work from home sometimes? No problem. We trust our colleagues to be responsible with their time and dedication and believe that balance helps cultivate an extraordinary environment This isnt a job its a life changer are you ready? Splunk has been named one of San Francisco Bay Areas Best Places to Work by the San Francisco Business Times, ten years in a row. We offer a highly competitive compensation package and a plethora of benefits. Splunk is proud to be an equal opportunity workplace and is an affirmative action employer. We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. The base pay for this position is dependent on work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for bonus and benefits, and may be eligible for equity. Base Pay Range SF Bay Area, Seattle Metro, and New York City Metro Area Base Pay Range: $ 156,000 - 214,500 per year California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts Base Pay Range: $ 146,400 - 201,300 per year All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area. Base Pay Range : $ 132,800 - 182,600 per yearAbout SplunkSplunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big datagenerated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. Its what we call Operational Intelligence.Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA from technology to the way we do business. Splunk is the platform for Operational Intelligence!Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.Weve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.Benefits & Perks: Wow! This is really cool!SF OnlyMedical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQs, soccer, Fun Fridays.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Non SFMedical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQs, soccer and Fun Fridays.This isnt a job its a life changer are you ready?Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labors EEO is The Law notice. Please click here to review Splunks Affirmative Action Policy Statement.Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunks Pay Transparency Nondiscrimination Provision.Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunks website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.To check on your application click here.

Keywords: Splunk, Phoenix , Senior Product Manager, Service Management (US Remote OK), Executive , Phoenix, Arizona

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