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Director - Machine Learning Operations - Telecommute

Company: UnitedHealth Group
Location: Phoenix
Posted on: November 25, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) Optum Labs is the research and development arm of UnitedHealth Group. We're a diverse team of curious thinkers and experts in big data, artificial intelligence and machine learning, and scientific and clinical research searching for new ways to help people live healthier lives. We partner with world leaders in health care delivery, research, and technology to create disruptive solutions that serve patients, caregivers, providers, and commercial and government payers. More equitable, effective, and affordable health care - that's our goal. We aren't just trying to improve the care an individual receives. We're building a future where the health care system works better for everyone. Our team at Optum Labs is seeking a Director, Machine Learning Operations with experience delivering machine learning outputs as a service in production. This individual will be responsible for managing production delivery for multiple clients, working with engineering to prioritize requirements to improve the system, solutioning both for short term and long term, maintaining high quality standards and delivering on service level agreements. This role provides an unprecedented opportunity in next generation management of a machine learning E2E production delivery system across clients, build a support team and exceed expectations. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:

  • Manage the delivery of machine learning algorithm outputs within an engineered production system to defined client SLAs
  • Prioritize and inform feature enhancements to mature the capability
  • Build a support team to troubleshoot issues 24/7 across onshore (US) and offshore resources
  • Lead frequent client interactions on performance and issue resolution
  • Actively contribute to the leadership team as part of a larger enterprise and product strategy You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
    • Master's degree in Engineering, Mathematics or Computer Science
    • 5+ years of experience in management of production processes and automated delivery
    • 5+ years of team management of 5 or more team members
    • 5+ years of experience in scientific programming via a combination of languages such as Python, R, Julia, Matlab, C
    • 3+ years of experience of leading a team in a 24/7 environment to fulfill for both offshore and onshore requirements
    • 3+ years of experience in client management and service level agreements
    • Experience presenting via written and verbal mediums to a variety of audiences Preferred Qualifications:
      • MBA
      • 3+ years of experience driving system process improvement
      • System architecture experience
      • Experience operating in a large enterprise with matrixed decision making
      • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. We Lead with Diversity, Inclusion and Compassion At Optum Labs, we are dedicated to building teams where every individual is recognized for their unique experience and contributions. Our Leadership Principles underscore our commitment to inclusion, encouraging us to "walk in each other's shoes" and open doors for our peers. UnitedHealth Group supports local, regional, and national organizations that share these values through joint initiatives, event and program participation, volunteerism and giving. Through our Connected Communities, employees can connect with others who have similar - or different - life experiences and backgrounds. These groups are led by peers, supported by Human Capital, and championed by leaders. We Invest in Talent Managers at every level are committed to their roles as talent stewards who help guide and nurture professional development. We want our employees to reach their highest level of potential just as they help us reach ours. At Optum Labs, employees are our first customers. That's why we offer virtual work environments - to provide work/life flexibility via telecommuting. While it can be a struggle to be a telecommuter, it can also provide enormous benefits for your personal and professional life. Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm) All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado/Connecticut/Nevada residents is $113,500 to $218,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Phoenix , Director - Machine Learning Operations - Telecommute, Executive , Phoenix, Arizona

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