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Service Manager

Company: Orion Talent
Location: Phoenix
Posted on: November 25, 2022

Job Description:

Position Description: Service Manager The Service Manager of equipment installations will be responsible for maintaining positive customer relationships while providing highly valued equipment installation and qualification services within a corporate level customer account. This role will be responsible for leading a team of field engineers focused on operational deliverables associated with equipment installations activity of Atomic Layer Deposition (ALD), Plasma Enhanced Atomic Layer deposition (PEALD) and Epitaxy (EPI) capital equipment. This position requires significant engagement with strategic customers and is relied upon by a number of company senior leaders and executive management stakeholders for delivering on both customer satisfaction initiatives while achieving equipment installation and process qualification process indicators. Position Details: --- Location: Phoenix, AZ (relocation package provided) --- Career Progression, Salary, and Benefits: The Company likes to promote internally. Opportunity to progress into more senior roles is based on proven performance and professional goals. $110K DOEQ and bonus. --- Travel Requirements: Primarily local as needed --- Education/experience: o Bachelor---s or master---s degree in an engineering field is a strong plus Responsibilities: --- Create /sustain a work environment and culture where safety and quality is a top value --- Create/sustain a work environment and culture where mutual trust, respect, and open communication is highly valued --- Responsible for development of their technical team and performance is proactively managed through real time coaching and corrective actions as necessary --- Ensure all senior technical individual contributor pipeline plans are actively managed --- Full accountability for meeting service operational KPI---s to meet annual operational plan deliverables --- Full accountability for workforce sizing to meet customer investment cycle and establishing workforce needs as part of annual operating plan setting. --- Responsible for the execution of strategic business initiatives to achieve revenue, margin, market share growth, and operational excellence targets within the service and spares business areas --- Must be able to influence other senior leaders and executives through clear, concise, and cognitive communication with all relevant data --- Owns customer invoicing and participates in service bookings and billings forecasting process --- Owns overall customer satisfaction specific to service delivery --- Requires initial international travel Requirements: --- Combination of 10 years of relevant experience/leadership and management within the semiconductor industry supporting complex capital equipment and process technology. Will consider strong technical backgrounds with experience within a technical manufacturing/engineering environment ---Extensive knowledge and experience with customer satisfaction, service & spares business, and or account management, preferably within the semiconductor industry --- A proven track record of problem solving is a must. Company Description: The company is a leading supplier of semiconductor process equipment for wafer processing. We---re a truly global company. Based in 14 countries, we benefit from a wider perspective and the advantages of bringing together the best brains in the world to create new breakthroughs. We pioneered important aspects of many established wafer-processing technologies used in industry, including lithography, deposition, ion implant and single-wafer epitaxy. In recent years, we brought Atomic Layer Deposition (ALD) and Plasma Enhanced Atomic Layer Deposition (PEALD) from R&D right through to mainstream production at advanced manufacturers sites. Our broad portfolio of innovative technologies and products are being used right now by the most advanced semiconductor fabrication plants around the world. Helping them to progress along their technology roadmap. Making integrated circuits or chips smaller, faster and more powerful for everyone.

Keywords: Orion Talent, Phoenix , Service Manager, Executive , Phoenix, Arizona

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