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Housekeeping Manager

Company: Marriott
Location: Phoenix
Posted on: November 25, 2022

Job Description:

Job Number 22197676Job Category Housekeeping & LaundryLocation Renaissance Phoenix Downtown Hotel, 100 N 1st Street, Phoenix, Arizona, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYSupports the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Ensures property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.CANDIDATE PROFILEEducation and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area.OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Housekeeping Operations and Budgets Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Ensures all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to ensure understanding. Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Schedules employees to business demands and for tracks employee time and attendance. Ensures employees understand expectations and parameters. Observes service behaviors of employees and provides feedback to individuals. Celebrates successes and publicly recognizes the contributions of team members.Providing and Ensuring Exceptional Customer Service Sets a positive example for guest relations. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldnt find in a travel guide. If this sounds like you, youre in the right place. Youve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. Thats why were not just looking for anyone. Were looking for someone like you.

Keywords: Marriott, Phoenix , Housekeeping Manager, Executive , Phoenix, Arizona

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