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Regional Director, Franchise Openings

Company: InterContinental Hotels Group
Location: Phoenix
Posted on: November 25, 2022

Job Description:

Bringing True Hospitality to the world.
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG -, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.
We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.
With over 370,000 colleagues in nearly 100 countries sharing our values, there's countless opportunities at your fingertips.
We're growing; grow with us.
Act as the primary point of contact to support all field processes related to future hotel openings, a select portfolio openings or transitions, and the team in development/execution of projects to improve the efficiency, effectiveness, and performance of hotel openings to ensure hotels open on time in accordance to the brand. Possesses project management skills to include managing key target dates and coordination of org. specialists (A&D, CaRM, etc.) as well as owner relationship management skills to drive opening pace.
Through in-depth consultation by phone and on-site visits build key relationships with franchisees while executing components necessary for the opening of the hotel. Consulting emphasis will be placed on ensuring the critical milestones for ground break construction, and life safety requirements are met along with critical path elements required to open the hotel. In partnership with the CaRM specialists, ensure the hotel meets critical milestones that provide a fast ramp up for the hotel. In conjunction with Operations Support and IHG Training continuously update the IHG systems to incorporate all the company's current legal requirements, initiatives, and goals.Essential Duties & Responsibilities - (Key Activities)


  • Act as the primary liaison between the Franchisee/General Manager and all related internal personnel (i.e. NHOP Program and Support teams, Franchise Sales, Franchise Revenue Management, Field Services, Property Improvement Consultants, Quality Consultants, Sales Development Regional Directors, IT, HSS, etc.) to ensure a consistent line of communication during the opening process.
  • Provide phone consultation throughout the New Hotel Opening Process, answering questions and coordinating details or relaying information as needed.
  • Proactively manage pipeline portfolio to ensure critical milestones are met. Identify obstacles, triage, and work cross-functionally with IHG partners to deploy specialists as needed.
  • Develop and execute procedures for New Hotel Opening date parameters for all new hotels. Provide details necessary to the tracking system for critical task list activities to include but not limited to all visits and actions outlined in the critical path. The tracking systems would also maintain information on opening statuses and ensure all paperwork is completed and submitted in a timely manner. Generate and analyze weekly/monthly reports to assess NHOP activities and the areas of opportunity, concern, etc. Monitor, identify, and implement needed changes to existing tactical and strategic New Hotel Opening plans.
  • In conjunction with IHG Training, Operations Support and field staff, review, and/or enhance training programs on a regular basis to ensure training needs are accurately addressed, and incorporate current company legal requirements, goals, and initiatives.
  • Consult with key managerial groups and applicable personnel (Principal Correspondents, General Managers, and Directors of Sales) to identify barriers to success, and paths to recovery. Maintain solid client relationships with Principal Correspondents and with managers at each assigned hotel.
  • Prepare and submit recaps of consulting visits to hotel ownership and management. Make information available to internal key stakeholders including FPS management staff, FPS field staff, Commercial and the Revenue Management staff.
  • Monitor and identify needed changes to existing tactical and strategic plans for the hotels.
  • Answer inbound inquiries and requests from owners and hotel leadership in portfolio across all areas of the hotel opening process (e.g., permitting, financing, prelims, construction milestones, and opening) Work with internal departments to bring resolution.
  • Contact key hotel personnel on outbound call activity to support ground break activities and construction milestones.
  • Stay abreast of all IHG interactions with hotels and owners/management companies in assigned portfolio.
    Education -
    Bachelor's or Master's degree in Hotel Management or a relevant field of work, or an equivalent combination of education and work-related experience. CHA (Certified Hotel Administrator) preferred.
    Experience -
    5 to 7 years progressive work-related experience in the hotel industry, with demonstrated proficiency in multiple disciplines/processes related to the position.
    Technical Skills & Knowledge -

    • Demonstrated experience in organizing, planning, and executing large-scale projects from conception through implementation in a hotel environment. Demonstrated ability to manage multiple tasks and projects with effective follow-through and attention to detail.
    • Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management, and staff. Must be able to work effectively with GMs and Principal Correspondents in assigned hotels and possess strong relationship development/management skills. Conflict management/resolution and negotiation/persuasion skills critical.
    • Demonstrated comprehensive knowledge of hotel. Demonstrated experience in assessing performance and in creating strategic tools to improve hotel performance.
    • Demonstrated basic knowledge of construction processes and procedures in order to assess building progress, challenge GCs and communicate realistic timetables.
    • Demonstrated knowledge of training principles and procedures. Demonstrated experience in the preparation, implementation, and delivery of training programs.
    • Proficiency in Property Management Systems and Revenue Management Systems.
    • Demonstrated experience in coaching and training employees required.
    • Demonstrated leader with proven ability to build consensus and influence in a cross-matrix organization.
    • Proficient project and time management.
    • Productive and efficient in remote location setting - airports, etc.
      We'll reward all your hard work with a great salary and benefits - including great room discount and superb training.
      Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
      At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Keywords: InterContinental Hotels Group, Phoenix , Regional Director, Franchise Openings, Executive , Phoenix, Arizona

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