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Director - Tele Strategic Expansion

Company: American Express Services Europe Limited
Location: Phoenix
Posted on: September 24, 2022

Job Description:

Job Description - Director - Tele Strategic Expansion (22022742) Description The Tele Strategic Expansion Director is responsible for maximizing sales team potential, crafting sales plans, supporting the team design, and implementing short- and long-term strategic sales plan inclusive of growth target, product mix and other opportunity to support our clients. Strategic planning (20 - 30% of time)

  • Drive overall team strategy to achieve business goals and sales targets from trigger-based leads
  • Collect customer feedback and distribute internally to influence product development based on customer need Coaching and development (20 - 30% of time)
    • Coach and develop a group of managers to drive growth and hit sales targets
    • Hire and on-board new managers to build a strong team and support team development by regularly conduct 1:1 coaching sessions and team huddles Performance management (10 - 20% of time)
      • Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity development
      • Partner closely with specialized sales team to develop cross-sell opportunities
      • Partner with Marketing, EDA, PPI, and Senior Leadership to improve sales engagement and performance
      • Support team to handle client escalations, as needed Business development (10 - 20% of time)
        • Initiate, develop and maintain executive level relationships and drive sales activities with key customers
        • Lead sales team to develop a long-term strategy for each client
        • Provide guidance to team to uncover growth opportunities, treat identified customers and achieve growth targets Compliance (100% of time)
          • Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
          • Support Operational Excellence team in call monitoring processes to support high quality customer interactions Minimum Qualifications The Tele Strategic Expansion Director is responsible for maximizing sales team potential, crafting sales plans, supporting the team design, and implementing short- and long-term strategic sales plan inclusive of growth target, product mix and other opportunity to support our clients. Strategic planning (20 - 30% of time)
            • Drive overall team strategy to achieve business goals and sales targets from trigger-based leads
            • Collect customer feedback and distribute internally to influence product development based on customer need Coaching and development (20 - 30% of time)
              • Coach and develop a group of managers to drive growth and hit sales targets
              • Hire and on-board new managers to build a strong team and support team development by regularly conduct 1:1 coaching sessions and team huddles Performance management (10 - 20% of time)
                • Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity development
                • Partner closely with specialized sales team to develop cross-sell opportunities
                • Partner with Marketing, EDA, PPI, and Senior Leadership to improve sales engagement and performance
                • Support team to handle client escalations, as needed Business development (10 - 20% of time)
                  • Initiate, develop and maintain executive level relationships and drive sales activities with key customers
                  • Lead sales team to develop a long-term strategy for each client
                  • Provide guidance to team to uncover growth opportunities, treat identified customers and achieve growth targets Compliance (100% of time)
                    • Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
                    • Support Operational Excellence team in call monitoring processes to support high quality customer interactions Knowledge and Skills
                      • Demonstrates ability to identify potential client growth opportunities and drive results through creative problem solving and excellent leadership Coaching
                        • Provides individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions Performance management
                          • Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results
                          • Proactively and consistently demonstrates the value of partnering with American Express Results focus
                            • Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks Market, industry, & product knowledge
                              • Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation Attributes Strategic thinking
                                • Leadership and team motivation
                                • Personal accountability
                                • Compliance focused Experience
                                  • Experience leading sales teams, 5 - 7 years minimum
                                  • Experience partnering with clients across various markets / industries
                                  • Experience in a highly-regulated industry Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Job Primary Location US-Florida-Sunrise Other Locations US-Arizona-Phoenix Schedule Full-time Job Posting Aug 9, 2022, 8:37:53 PM - Aug 24, 2022, 3:59:00 AM American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. If you have a disability and would like to request an accommodation in order to apply for a position you may contactus by clicking here . Please indicate if you would prefer a response via email or phone. US applicants may also contact us by usingthe US Toll Free number 1-833-707-1981.

Keywords: American Express Services Europe Limited, Phoenix , Director - Tele Strategic Expansion, Executive , Phoenix, Arizona

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