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Area Service Director

Company: PMT Admin ONLY
Location: Phoenix
Posted on: September 23, 2022

Job Description:

Position: AREA SERVICE DIRECTOR, OTC Industrial Technologies, PMT Segment

Location: (4 regional openings: NE, SE, Central-NW Central, SW)

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.


The Area Service Director - PMT (Pump, Motor, Technology) Segment, reporting directly to the V.P. Service - PMT Segment, is fully responsible for building out and maintaining Service capacity across multiple locations within the U.S., as well as management of all Service, Repair and Assembly activities for business units, under the Area Service Director's supervision, within the PMT Segment.


  • Develop, Set Goals, Procedures and Standards leading to achievement consistent with our Mission Statement, Core Values, and Business Objectives
  • Safety first mindset that ensures compliance with safety procedures, training, and other safety initiatives relative to the service/repair industries.
  • Accountable for reaching the overall service/repair benchmarks, KPI's, and financial performance of Business Units (BUs) under your supervision within PMT Segment
  • Develop and manage service repair capacity through internal and external segment resources
  • Create and execute plans for driving growth in the targeted markets for each BU
  • Implement and maintain a consistent business model including documentation, procedures, customer service levels and quality throughout PMT Service locations
  • Provide guidance and review of service contracts and follow-thru
  • Drive specific continuous improvement projects pertaining to service repair and projects at the local and Segment level
  • Coach to exceptional Service Levels that lead to a positive culture and excellent results for the customer
  • Provide cross-functional leadership and maintain strong relationships with vendors, OTC service resources and the sales team
  • Review and ensure adequate equipment, tools, and vehicles for service staff.
  • Develop and maintain a continuing education/training program for Service Technicians with the assistance of Shop/Service Managers
  • Coach Associates to assure development including achievement of individual goals and business objectives, along with coordination of product and technical training
  • Coordinate efforts with the VP of Aftermarket to find supplemental paths to organic revenue growth
  • Maintain a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes
    • Can demonstrate the ability to deliver on a plan by holding others accountable to achieve results
    • Service P&L responsibility strongly preferred
    • Strong servant leadership and clear, effective communication skills required
    • Able to identify, track and advise on space and capacity constraints- previous experience building out shop floor plans and related process optimization is a plus
    • Must be process oriented- experience implementing value stream is a strong plus
    • Can demonstrate analytical skills necessary to make quality business decisions
    • Excellent computer literacy and strong organizational skills
      • Bachelor's degree in technical or business field preferred, however, equivalent industry experience considered
      • Minimum 10 years' experience managing Service/Repair shop and/or 5+ in a regional or multi-branch environment
      • Prior experience managing Pump, Gear or Motor service/repair shop preferred

        Position Statement: Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

        Perks of Working with OTC Industrial Technologies: As part of the OTC family, you will enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You will also experience exciting opportunities for professional and personal growth and recognition. Associated topics: care, fundraise, hospital, major gift, policies, public, public relations, regulatory, solicitation, university relationship

Keywords: PMT Admin ONLY, Phoenix , Area Service Director, Executive , Phoenix, Arizona

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