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Director, Bank Agile Product Management (Rewards)

Company: USAA
Location: Phoenix
Posted on: August 7, 2022

Job Description:

Purpose of JobWe are hiring 1 Director, Bank Agile Product Management, Credit Card Rewards. This role will report to Tilsim Friedman.

This role is mapped as a hybrid work type and will be based in one of the USAA campus locations to include San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

For any employee currently working in an approved remote location an exception may be considered for this posting.

About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Description Summary
We are seeking a leader who is responsible for delivering solutions for Credit Card Rewards using Agile methodologies to enable our business to achieve results and add customer value. This leader will partner and engage with senior leaders and stakeholders to ensure product delivery aligns to the Bank's objectives and the overall business strategy. As a leader, you will apply strong business and technical acuity to your team(s) within the Bank to achieve their goals. Makes funding allocation decisions to drive end-user value. Ensures all work is completed in a compliant manner.Job RequirementsPrimary Responsibilities

  • Leads an agile team(s) assigned to developing solutions for implementing the Bank's business objectives aligned to the department and company strategy.
  • Responsible for crafting and implementing policies and processes for delivering agile methodologies that will meet business results and are aligned to strategic business objectives and required outcomes. Accountable for Team-of-Teams level Objectives and Key Results (OKRs), as well as team-level OKRs; empowers teams within the Bank to deliver business outcomes against their OKRs.
  • Handles project assignments and prioritization of work for Agile teams. Oversees deliverables to ensure they are progressing in a timely manner and are aligned to objectives. Makes data driven decisions as needed related to funding and prioritization.
  • Leads positive team dynamics, encourages teamwork, and drives achievement of goals and OKRs. Ensure assigned Bank projects are completed within financial regulatory and compliance policies and that risk issues identified are mitigated as required.
  • Applies expert knowledge and removes escalated impediments to the team's success and assists in conflict resolution, issue, and dependency management.
  • Coordinates, coaches, supports and guide leaders and teams in Agile principles, values, and practices.
  • Communicates to stakeholder's project status to include Senior Leaders. Builds consensus with alliances across USAA.
  • Assesses and partners with external partners to meet agreed upon expectations.
  • Shares information about the portfolio's output and direction with other Team of Team Leads and collaborators to ensure alignment across the organization.
  • Builds and coordinates a highly impactful and engaged team through recruiting, developing, retaining, coaching, guiding, performance management and managerial activities.
  • Has management responsibility for some members of the Agile team such as the Product Owner.Minimum Requirements:
    • Bachelor's degree, OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
    • 8 years' experience in product development, process improvement, project delivery, or business/requirements analysis experience within a financial services organization.
    • 3 years of direct team leadership experience or leading large matrixed, cross-functional teams.
    • Experience in marketing, strategy, digital, process, or user experience design within a financial organization.
    • Agile Scrum best practices and experience being a product owner for a scrum team.
    • Knowledge and experience of multiple technical software delivery methodologies such as Agile, and SAFe.
    • Experience analyzing business requirements, process flows and use cases to find opportunities to streamline business processes and drive decisions in accordance with risk management framework and regulatory requirements.
    • Knowledge and proven use of Process Engineering methodologies.
    • Comprehensive experience in applicable banking regulatory and compliance policies.Preferred Experience:
      • 8+ Years proven credit card industry experience.
        • Experience owning overall strategy, technology, risk/process, and financials for a business within the credit card industry to meet customer needs over the product-market lifecycle.
          • Experience leading a cross-functional team that is responsible for an agile backlog.
            • Experience developing a product vision and roadmap.
              • Experience building business cases and presenting to senior leadership.
                • Experience driving modern technology stacks (APIs, Micro Services, Cloud etc.).The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $135,200 to $243,500.Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.To see details on our outstanding benefits, visit Relocation assistance is not available for this position.

Keywords: USAA, Phoenix , Director, Bank Agile Product Management (Rewards), Executive , Phoenix, Arizona

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