Director, Content Design (remote)
Posted on: June 25, 2022
Upwork ($UPWK) is the world's work marketplace. We serve
everyone from one-person startups to over 30% of the Fortune 100
with a powerful, trust-driven platform that enables companies and
talent to work together in new ways that unlock their
potential.Last year, more than $3.3 billion of work was done
through Upwork by skilled professionals who are gaining more
control by finding work they are passionate about and innovating
their careers.This is an extraordinary time to join Upwork.
Globally, companies are re-evaluating how, with whom, and where
they stage their workforce. And they're looking to us to help them
figure it out.Our content design team uses design methods and
research to understand user behavior and how it should inform our
work. Then, we write usable, useful, and responsible product copy
to build better outcomes for the people who use Upwork. We're
collaborative problem-solvers who design with words.As the Director
of Content Design, you'll lead and mentor this team of content
designers and continue to refine the content design practice.
You'll partner with product designers, UX researchers, engineers,
and product managers to deeply understand our customers and design
solutions to meet their needs. And you'll work closely with brand
and product marketing managers to bring consistency to our product
language style and voice.Your Responsibilities
- Lead and develop our team of content designers.
- Encourage a thoughtful, empathetic, and inclusive approach to
content design that meets every user where they are.
- Advocate for content design and help other teams understand its
- Continue to build the content design practice so content
designers are involved from initial concepts through to launch on
high-priority and strategic projects.
- Facilitate and optimize workflow, making sure that everyone is
aligned to our highest business and customer priorities.
- Build a proven understanding of the state of our product
language and identify areas of opportunity for refining our content
principles and resources.What It Takes To Catch Our Eye
- 3+ years of applied experience as a leader in content design
and/or UX content strategy on a UX or product design team.
- Advanced skills both as a practitioner and as a mentor in
techniques such as content mapping and modeling, information
architecture, UX writing, and storytelling.
- Ability to collaborate with other leaders across practice areas
to craft effective solutions.
- Ability to be flexible and proactive within a fast-paced
- Excellent people leadership skills, including the ability to
attract and retain outstanding talent.How To Really Stand Out
- A portfolio that demonstrates your expertise for solving
- A distinct point of view about content's role in the design
- Proven techniques for building and prioritizing content design
work on a central service team.Come Change How The World Works.At
Upwork, you'll shape talent solutions for how the world works
today. We are a remote-first organization working together to
create exciting remote work opportunities for a global community of
professionals. While we have physical offices in San Francisco and
Chicago, currently we also hire full-time employees in 19 states in
the United States.Our vibrant culture is built on shared values and
our mission to create economic opportunities so that people have
better lives. We foster amazing teams, put our community first, and
have a bias toward action. We encourage everyone to bring their
whole selves to work and grow together through development
opportunities, mentorship, and employee resource groups. Oh yeah,
we've also got amazing benefits.Check out our Careers page to learn
more about the employee experience.Upwork is proudly committed to
recruiting and retaining a diverse and inclusive workforce. As an
Equal Opportunity Employer, we never discriminate based on race,
religion, color, national origin, gender (including pregnancy,
childbirth, or related medical condition), sexual orientation,
gender identity, gender expression, age, status as a protected
veteran, status as an individual with a disability, or other
applicable legally protected characteristics.
Keywords: Upwork, Phoenix , Director, Content Design (remote), Executive , Phoenix, Arizona
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