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Director, Content Design (remote)

Company: Upwork
Location: Phoenix
Posted on: June 25, 2022

Job Description:

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.This is an extraordinary time to join Upwork. Globally, companies are re-evaluating how, with whom, and where they stage their workforce. And they're looking to us to help them figure it out.Our content design team uses design methods and research to understand user behavior and how it should inform our work. Then, we write usable, useful, and responsible product copy to build better outcomes for the people who use Upwork. We're collaborative problem-solvers who design with words.As the Director of Content Design, you'll lead and mentor this team of content designers and continue to refine the content design practice. You'll partner with product designers, UX researchers, engineers, and product managers to deeply understand our customers and design solutions to meet their needs. And you'll work closely with brand and product marketing managers to bring consistency to our product language style and voice.Your Responsibilities

  • Lead and develop our team of content designers.
  • Encourage a thoughtful, empathetic, and inclusive approach to content design that meets every user where they are.
  • Advocate for content design and help other teams understand its value.
  • Continue to build the content design practice so content designers are involved from initial concepts through to launch on high-priority and strategic projects.
  • Facilitate and optimize workflow, making sure that everyone is aligned to our highest business and customer priorities.
  • Build a proven understanding of the state of our product language and identify areas of opportunity for refining our content principles and resources.What It Takes To Catch Our Eye
    • 3+ years of applied experience as a leader in content design and/or UX content strategy on a UX or product design team.
    • Advanced skills both as a practitioner and as a mentor in techniques such as content mapping and modeling, information architecture, UX writing, and storytelling.
    • Ability to collaborate with other leaders across practice areas to craft effective solutions.
    • Ability to be flexible and proactive within a fast-paced environment.
    • Excellent people leadership skills, including the ability to attract and retain outstanding talent.How To Really Stand Out
      • A portfolio that demonstrates your expertise for solving complex problems.
      • A distinct point of view about content's role in the design process.
      • Proven techniques for building and prioritizing content design work on a central service team.Come Change How The World Works.At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we've also got amazing benefits.Check out our Careers page to learn more about the employee experience.Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Keywords: Upwork, Phoenix , Director, Content Design (remote), Executive , Phoenix, Arizona

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