Implementation Success Manager
Company: Cypress HCM
Location: Phoenix
Posted on: May 16, 2022
Job Description:
As an Implementation Success Manager, you will lead the end to
end implementation for our key strategic customers. You will be a
subject matter expert and consultant to take the customers business
goals and turn them into realized value in our product.You will
understand customer outcomes through ongoing collection and
analysis of data and feedback and turn this into onboarding
strategies as well as feed into the product roadmap. You will be a
core part of the founding team and report directly to the VP of
Customer Success. Your responsibilities will be:
- Taking customer goals and presenting attainable project
plans
- Understanding and analyzing business requirements to determine
the company's solutioning
- Real ownership of your projects and real influence in our
Customer Success organization
- Leading the end to end implementation for our key
customers.
- Determining business solutions, developing project plans,
outlining execution, and maturing customers engagements into
long-standing business relationships
- Preparing engaging training sessions via webinars and/or
classroom methods
- Providing reports to show the value the company is providing
along with ROI
- Represent the voice of the customer to provide input into every
core product, marketing and sales process
Key items to help you be successful:
- BA/BS (MBA/Master would be bonus)
- Ideally 3+ years of experience in Implementation, Professional
Services, Consulting, Customer Success or another client-facing
role in a SaaS or software company
- Ability to create structure in ambiguous situations and design
effective processes
- Impressive executive presence and communication abilities
- Experience working with cross-functional teams (e.g. Sales,
Product, Marketing, Services)
- Passion for technology and for being a part of a fast-growing
SaaS company
- Positive attitude and proactive work ethic
- Bias for action with a sense of urgency and persistence
- A self-motivator, creative, results-driven and solution
oriented
- Organized and strong time management skillsBonus points for:
- Strong references from previous customers and employers
- Knowledge of Customer Success campaigns and automation using CS
platforms
- Knowledge of Artificial Intelligence technologies and
tools
Keywords: Cypress HCM, Phoenix , Implementation Success Manager, Executive , Phoenix, Arizona
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