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Implementation Success Manager

Company: Cypress HCM
Location: Phoenix
Posted on: May 16, 2022

Job Description:

As an Implementation Success Manager, you will lead the end to end implementation for our key strategic customers. You will be a subject matter expert and consultant to take the customers business goals and turn them into realized value in our product.You will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding strategies as well as feed into the product roadmap. You will be a core part of the founding team and report directly to the VP of Customer Success. Your responsibilities will be:

  • Taking customer goals and presenting attainable project plans
  • Understanding and analyzing business requirements to determine the company's solutioning
  • Real ownership of your projects and real influence in our Customer Success organization
  • Leading the end to end implementation for our key customers.
  • Determining business solutions, developing project plans, outlining execution, and maturing customers engagements into long-standing business relationships
  • Preparing engaging training sessions via webinars and/or classroom methods
  • Providing reports to show the value the company is providing along with ROI
  • Represent the voice of the customer to provide input into every core product, marketing and sales process
    Key items to help you be successful:
    • BA/BS (MBA/Master would be bonus)
    • Ideally 3+ years of experience in Implementation, Professional Services, Consulting, Customer Success or another client-facing role in a SaaS or software company
    • Ability to create structure in ambiguous situations and design effective processes
    • Impressive executive presence and communication abilities
    • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
    • Passion for technology and for being a part of a fast-growing SaaS company
    • Positive attitude and proactive work ethic
    • Bias for action with a sense of urgency and persistence
    • A self-motivator, creative, results-driven and solution oriented
    • Organized and strong time management skillsBonus points for:
      • Strong references from previous customers and employers
      • Knowledge of Customer Success campaigns and automation using CS platforms
      • Knowledge of Artificial Intelligence technologies and tools

Keywords: Cypress HCM, Phoenix , Implementation Success Manager, Executive , Phoenix, Arizona

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