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Customer Success Manager

Company: Crexi
Location: Phoenix
Posted on: May 16, 2022

Job Description:

About Crexi
We are the commercial real estate industry's fastest-growing marketplace, data, and technology platform dedicated to supporting the CRE industry and its stakeholders. We enable commercial real estate professionals to quickly streamline, manage, and grow their businesses using the industry's most advanced technology. Since launching in 2015, we have quickly become the fastest-growing CRE marketplace and most advanced platform in the industry. Crexi has helped buyers, sellers, and brokers transact business on over 300,000 commercial listings totaling more than $1 Trillion in property value.

Crexi is headquartered in Marina Del Rey, California.

About This Role
We are hiring on our Customer Success team to help us drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. We are expanding our team of energetic, passionate, empathetic, and tech-savvy Customer Success Managers to partner with our customers throughout their journey to ensure they maximize the value of their investment. You will be joining a fast-paced, entrepreneurial environment where you serve as a trusted advisor to help new customers implement the Crexi platform into their day-to-day business to achieve ongoing value with the platform.

What You'll Do
Driving adoption and usage of the product and managing customer relationships
Strengthens customer relationships to create rapport, resell product value, reduce churn and maximize conversion
Partner internally with all revenue divisions to identify areas of potential cross-sell and upsell opportunities and ensure non-event renewals.
Serve as an important source for information regarding the customer's business needs and provide customer feedback to for instance Product Management, Sales, and Marketing.
Build relationships with key stakeholders in the customer's organization to enable a great customer experience and capture any concerns from a commercial perspective.
Represent Crexi as a domain and product expert in customer interaction in both customer-facing and internal communities
Being the trusted partner for the customer on use-case and product functionality

Who You Are
2+ years of customer success experience at a SaaS-based company
A desire to learn a new product and industry and a 'can-do' attitude
Obsessive problem-solving skills with close attention to detail, relentless urgency, and follow-through
Ownership of your responsibilities, even in ambiguous situations
Excellent interpersonal skills
Effective communicator across all mediums (phone, presentation, email, etc)
Love of process and operations, but can also easily learn and adapt
Empathetic with a knack for understanding what a customer needs and why they need it
Strong situation management skills and follow-through
Bachelor's degree or equivalent experience in a customer success role

Why Crexi?
Rapidly growing startup with a dynamic work environment
Flexible team structure with ability to progress in career
Health, dental and vision insurance
Limitless snacks
Collaborative culture and numerous team activities

Crexi is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Crexi will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Keywords: Crexi, Phoenix , Customer Success Manager, Executive , Phoenix, Arizona

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