Enterprise Customer Success Manager - Remote
Posted on: January 16, 2022
Inspectorio is a cloud-based SaaS solution focused on creating a
dynamic and risk-assessment based Quality and Compliance program
with the goal of generating more sustainable and transparent supply
chains. Our network is a one-stop-shop platform where all key
stakeholders in the production process can connect to execute,
monitor, and report on Quality and Compliance activities.
Our products provide digitization, automation, transparency, and
traceability, with a strong focus on advanced analytics & Machine
Learning. This enables us to leverage customer data for predictive
insights and dynamic risk-based interventions.
Founded in 2016, Inspectorio set out to revolutionize the supply
chain industry. Today, we work with many of the world's leading
brands and retailers, and thousands of vendors and factory
organizations across the globe to bring unparalleled levels of
visibility, transparency, and accuracy to their quality,
sustainability, and compliance initiatives!
The Inspectorio Revenue & Account Management Team helps customers
transform and evolve their business through the use of
Inspectorio's network platform, mobile apps, and software
infrastructure. As part of an entrepreneurial team in this rapidly
growing business, you will help shape the future of businesses of
all sizes use technology to connect with customers, employees, and
As an Account Manager, you will act as a trusted business partner
to assigned accounts to understand the unique company challenges
and goals. You will advocate the innovative power of our products
to make organizations more productive, collaborative, and
Build and deepen executive relationships with customers. Influence
long-term strategic direction and serve as a business partner.
Negotiate and manage entire cycles, presenting to C-level
executives in corporate and global customers.
Lead account strategy in generating and developing business growth
opportunities, working collaboratively with POD leaders, and
Understand each customer's Quality and Sustainability goals,
strategic growth plans and business drivers, technology strategy,
and competitive landscape.
Drive business development, forecast accurately and achieve
strategic goals by leading customers through the entire impact
journey that Inspectorio can offer.
Stay up to date on all Product and major Industry developments
Successfully prescribe an impactful solution and be able to
convince customers of the impact
Maintain clear and updated documentation on all information
gathered to ensure the rest of the team is enabled to operate
Help the rest of the team continuously improve the revenue growth
process and strategy
High sense of responsibility and accountability
Outstanding leadership skills
Continuous improvement and feedback skills
Team building and management skills
Ability to quickly grasp and master high-level technical concepts
from systems integration to manufacturing processes.
Ability to deal with ambiguity
Ability to communicate effectively and build relations with senior
management (Directors, VP, SVP, etc.)
Professional, clear and concise English writing skills
Excellent verbal communication.
Accurate analytical and critical thinking
Autonomous drive for success
Ability to collaborate within internal, cross-functional and
Bachelor's degree or equivalent practical experience.
5 years of experience in software sales and strategic account
management at an enterprise B2B software company.
Experience in establishing and growing senior-level relationships
(Directors, VP, SVP, etc.)
Comfortable to own and manage monthly & quarterly objectives and
Experience using Sales/Customer Success tools such as Hubspot,
LinkedIn, Totango, Salesforce, etc.
5 years of experience in account management for B2B SaaS, analytic
tools, or applications software with a demonstrated track record in
Experience working with and presenting to C-level executives.
Understanding of global sourcing and/ or manufacturing
Demonstrated success with large complex commercial and legal
negotiations working with procurement, legal, and business
Track record in working with and managing partners in complex
implementation projects, including global system integrators and
packaged software vendors.
Team Management would be a plus.
At Inspectorio, we only work with the best of the best. That's why,
if we invite you to join us, it's because we recognize your amazing
skills, value, and potential. It probably wasn't easy for you to
become this awesome, so we make sure to reward you for it.
Full Project Ownership
Are you an inventor? Want to start a new internship program? How
about a soccer tournament? Or a whole new department within the
company? Whatever it is that you want to do, we're here to listen,
and if your idea is good, we'll give you all the resources you need
to make it happen. When any Inspectorian wins, we all win.
Personal and Professional Growth
Inspectorians are our most valuable resource, so we make sure to
invest heavily in them. All Inspectorians are eligible for funding
to attend conferences, take courses, present their research, and
more. This on top of the continuous mentoring and guidance you'll
receive guarantees you'll grow as a professional and as a human
while at Inspectorio.
Fun, Fun, Fun
We put our money where your smiles are. Company-sponsored trips,
weekly parties, sporting events, and more. We make sure that
Inspectorians enjoy coming to work by promoting as much fun as we
International Work Experience
We are going to take over the world.... Perhaps not quite, but we
are a global company that thrives from the interactions between our
different offices. Join us to work alongside Belarusians in
Vietnam, Mexicans in Minsk, Filipinos in China and more.
We pursue mastery and craftmanship. "Good enough" is our enemy.
We have a thirst and desire for knowledge and continuous
improvement because there's always an opportunity to be better.
We always find time to help and learn from others.
We act independently when we recognize an opportunity for
We seek guidance, alignment, and clear goals instead of orders or
We self-assess the quality and impact of our work, identify
opportunities to improve and make changes proactively.
We share our opinion and insights, even if it's uncomfortable.
We are candid and direct with everyone we work with.
We are willing to experiment and try something new, even if we're
not sure it will succeed.
We crave opportunities to learn from the people around us.
We focus on listening to other perspectives because we know we
don't have all the answers or best solutions.
We recognize that vanity and ego are the enemies of great ideas and
Keywords: Inspectorio, Phoenix , Enterprise Customer Success Manager - Remote, Executive , Phoenix, Arizona
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