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Treasury Fulfillment & Service Manager I - Client Service

Company: Bank of America
Location: Phoenix
Posted on: January 16, 2022

Job Description:

Job Description:Line of Business Role DescriptionKey Responsibilities - Creates unit vision, lead people to perform and develops employees. Manages staffing requirements, performance management, budget/expense management, reporting and forecasting for areas managed. Participate in the resolution of operational and/or product servicing issues of a sensitive/high risk nature for major clients. Ensures associates are adhering to all business procedures and protocols. Works with appropriate business partners to provide resolution to client inquiries and issues in support of the team. Responsible for understanding and coordinating escalations in a timely manner for quick and accurate resolution. Responsible for acting as the primary interface with the client to establish all connectivity between organizationsRequired SkillsMinimum of 3-5 years Team Lead or Management ExperienceMinimum of 2 years Treasury ExperienceWorking knowledge of Fulfillment/Treasury Management products and servicesEnsure professional image through use of proper phone and email etiquette.Analyze day-to-day work to identify opportunities to streamline and improve efficiencies --escalate to management as needed.Ability to influence and champion change to ensure employee adoptionMake appropriate decisions that balance the client, shareholder and employee constituentsOral Communications - speak effectively one-to-one or in groups.Prepare and deliver clear, effective, and professional presentations.Help create and maintain strong morale; cooperate with team members to resolve problems and achieve goals.Deliver written communications that are well organized, concise yet complete, and in vocabulary appropriate for audience.Strong coaching experience to ensure the employees understand the importance of accurate work and achieving world class client experienceDesired Skills:College Degree preferred.Job Band:H5Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 --> Job Description:Line of Business Role DescriptionKey Responsibilities - Creates unit vision, lead people to perform and develops employees. Manages staffing requirements, performance management, budget/expense management, reporting and forecasting for areas managed. Participate in the resolution of operational and/or product servicing issues of a sensitive/high risk nature for major clients. Ensures associates are adhering to all business procedures and protocols. Works with appropriate business partners to provide resolution to client inquiries and issues in support of the team. Responsible for understanding and coordinating escalations in a timely manner for quick and accurate resolution. Responsible for acting as the primary interface with the client to establish all connectivity between organizationsRequired SkillsMinimum of 3-5 years Team Lead or Management ExperienceMinimum of 2 years Treasury ExperienceWorking knowledge of Fulfillment/Treasury Management products and servicesEnsure professional image through use of proper phone and email etiquette.Analyze day-to-day work to identify opportunities to streamline and improve efficiencies --escalate to management as needed.Ability to influence and champion change to ensure employee adoptionMake appropriate decisions that balance the client, shareholder and employee constituentsOral Communications - speak effectively one-to-one or in groups.Prepare and deliver clear, effective, and professional presentations.Help create and maintain strong morale; cooperate with team members to resolve problems and achieve goals.Deliver written communications that are well organized, concise yet complete, and in vocabulary appropriate for audience.Strong coaching experience to ensure the employees understand the importance of accurate work and achieving world class client experienceDesired Skills:College Degree preferred.Job Band:H5Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 Job Description: Line of Business Role DescriptionKey Responsibilities - Creates unit vision, lead people to perform and develops employees. Manages staffing requirements, performance management, budget/expense management, reporting and forecasting for areas managed. Participate in the resolution of operational and/or product servicing issues of a sensitive/high risk nature for major clients. Ensures associates are adhering to all business procedures and protocols. Works with appropriate business partners to provide resolution to client inquiries and issues in support of the team. Responsible for understanding and coordinating escalations in a timely manner for quick and accurate resolution. Responsible for acting as the primary interface with the client to establish all connectivity between organizationsRequired SkillsMinimum of 3-5 years Team Lead or Management ExperienceMinimum of 2 years Treasury ExperienceWorking knowledge of Fulfillment/Treasury Management products and servicesEnsure professional image through use of proper phone and email etiquette.Analyze day-to-day work to identify opportunities to streamline and improve efficiencies --escalate to management as needed.Ability to influence and champion change to ensure employee adoptionMake appropriate decisions that balance the client, shareholder and employee constituentsOral Communications - speak effectively one-to-one or in groups.Prepare and deliver clear, effective, and professional presentations.Help create and maintain strong morale; cooperate with team members to resolve problems and achieve goals.Deliver written communications that are well organized, concise yet complete, and in vocabulary appropriate for audience.Strong coaching experience to ensure the employees understand the importance of accurate work and achieving world class client experienceDesired Skills:College Degree preferred. Shift:1st shift (United States of America) Hours Per Week: -40

Keywords: Bank of America, Phoenix , Treasury Fulfillment & Service Manager I - Client Service, Executive , Phoenix, Arizona

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