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Product Manager, Synthetics (Remote)

Company: ThousandEyes (part of Cisco)
Location: Phoenix
Posted on: January 16, 2022

Job Description:

Who We AreThe name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organisations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.
In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco's Network Services Business Group, and is a foundational component of Cisco's growing Observability business.
About the roleThe Synthetics team provides customers the ability to proactively monitor critical user journeys, business transactions, API endpoints, and more. We provide a fully programmable synthetics engine to monitor the digital experience from a diverse set of global vantage points with seamless integration across the ThousandEyes platform.
You will help lead this evolving and expanding product category and have the responsibility to define and build a world-class product that delivers delightful customer experiences. Your decisions will have a significant impact on ThousandEyes and most importantly, our customers' businesses.--
What you will do

  • Help define, development, and launch of innovative new synthetic capabilities
  • Understand and anticipate customer needs to drive product definition and positioning
  • Engage directly and regularly with customers to gain an in-depth understanding of their business processes and product needs, validate solutions and develop product champions
  • Perform competitive analysis and market research to guide product planning
  • Define long term product roadmap and goals
  • Coordinate the deliverables of several development teams to meet roadmap goals
  • Work closely with Product Marketing, Sales and Customer Success to support the creation of customer-driven messaging, sales enablement tools and thought leadership materials to execute the go-to-market strategy
    About you
    • Proven product management experience, with demonstrated success in product definition activities, ideally at an Enterprise SaaS company
    • Bachelor's Degree in Computer Science or Engineering or equivalent technical experience
    • Experience with enterprise software products, and Internet Infrastructure products in particular
    • Good understanding of modern app architecture, particularly on public Cloud platforms like AWS, Azure and GCP
    • Strong knowledge of browser instrumentation techniques, and web performance measurements, particularly Chrome Dev Tools, Lighthouse.
    • Experience with node.js and JavaScript
    • Knowledge of Internet Protocols (TCP/IP, HTTP, DNS, BGP) a plus
    • Excellent verbal and written communication skills and the willingness to present and defend your ideas
    • Customer-focused, self-starter with high levels of initiative, commitment, and energy who can galvanize the team to follow
      We Are Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.
      We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
      But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)--
      Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
      So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool.

Keywords: ThousandEyes (part of Cisco), Phoenix , Product Manager, Synthetics (Remote), Executive , Phoenix, Arizona

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