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Market Administrative Manager

Company: Konica Minolta
Location: Phoenix
Posted on: January 16, 2022

Job Description:

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America 's Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.Position ObjectiveKonica Minolta currently has an exciting opportunity for a -Market Admin Manager!Leads team of Branch Administration Managers and Branch Administrators within assigned Market. Ensures Market-wide timely and accurate order processing, aftermarket billing, and customer support for locally and remotely processed sales and service transactions. Reviews monthly progress and results with Market management. Key resource in the dissemination of new Company policies and ensures sales and service transactions are processed within the parameters of Company operating policies. Heavily engaged in resource planning and staff allocation to ensure Administrative goals are met. Serves as expert level resource within the Market for operational questions and/or as conduit to Region or Corporate staff as needed.Essential Job Functions

  • Assist in the training of Sales staff on Konica Minolta operational practices
  • Provide coaching, training, and performance evaluation of direct team members
  • Recruit, hire, and train new team members
  • Ensure optimal allocation of Administration staff to ensure Market level performance goals are achieved
  • Serve as expert level Administrative resource for Market Maintain expert level knowledge of Branch Administration tasks:
    • Enter, track, and schedule delivery for all orders processed within the assigned Branch(es)
    • Ensure that all order and contract paperwork is in compliance with Company policies and procedures
    • Set-up and maintain all master data records for customers processed within assigned branch(es)
    • Review and pre-edit orders to be submitted to the National Account Customer Care Center
    • Set-up maintenance contracts for assigned customers and execute all related billing functions (including specialized invoice generation, backup meter collection, invoice corrections, etc.)
    • Review and monitor lease fundings and follow-up as needed to ensure Konica Minolta is paid as quickly as possible
    • Maintain customer access to as required
    • Respond to customer inquires
    • Assist Branch personnel with Administrative issues
    • Advise Market management of processing status and issues as needed
    • Advise Market management and Region Administration Manager of recurring quality issues with submitted order paperworkCompetencies (Knowledge, Skills and Abilities)
      • Intermediate level knowledge of Microsoft Excel and Word
      • Strong communication skills
      • Ability to multi-task and work effectively in a high stress environment
      • Experience with SAP or demonstrated experience to learn SAP or similar systems
      • Management experience or demonstrated capacity for leadership roles
      • Coaching and employee development skills
      • Ability to process potentially volatile customer complaints in a professional manner
      • Related industry experience preferred
      • Ability to travel as needed to all Branch locations within MarketExperience, Educational Reqts and Certifications
        • High School diploma or higher educational degree requiredKonica Minolta Offers: - -
          • Outstanding benefits package (including medical, dental, vision, life insurance)
          • 401(k) plan with matching company contribution
          • Generous holiday and paid time off schedules
          • Ongoing professional development training
          • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.Join Konica Minolta and help drive innovation as we transform the Workplace of the Future. -Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Keywords: Konica Minolta, Phoenix , Market Administrative Manager, Executive , Phoenix, Arizona

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