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Customer Relationship Manager

Company: Collabera
Location: Phoenix
Posted on: November 23, 2021

Job Description:

  • Under general supervision, provides day-to-day account servicing and resolution of routine to moderately complex operational requests.
  • Identifies resolves and discovers root causes through research and analysis to provide solutions to basic and moderately complex requests in a timely manner with error free quality.
  • Responsible for account management (based on requests received) including handling escalations of more complex issues by managing the coordination of workflow to business partners and ensuring timely resolution.
  • Utilizes expertise to drive results within the established framework of defined processes to resolve complex requests.
  • Interacts continuously and deepens relationships with internal business partners to further enhance client delight.
  • Also responsible for monitoring accuracy of data input into systems of record, information gathering, report generation and troubleshooting.
  • Maintain high standards on internal operational and financial controls to ensure risk mitigation protecting the client and the Bank.
  • Solid knowledge of bank systems and navigational skills. Must be client focused, a team player, communicate candidly, able to improve processes, drive for results and take ownership to enhance client delight.
  • Key Responsibilities - Respond to requests received; Provides resolution for requests received; Interacts continuously and deepens relationships with internal business partners to further enhance client delight; Conduct research and be able to answer questions and inquiries; Utilize the various bank systems to support requests. Job Requirements:
    • Managing existing relationship with key clients
    • Managing the relationship with business stakeholders
    • Develop new banking relationships with business prospects
    • Develop new banking relationships with business prospects
    • Manage existing portfolio of clients and monitor client relationship for compliance with credit standards
    • Ensure the portfolio administration and risk management of each client relationship
    • Maintain a business relationship with new and existing sellers
    • Manage the business relationship at the regional level
    • Developing and managing the relationship
    • Cultivate existing business relationships by managing the customer experience
    • Maintain effective labor relations in union facilities through relationship management
    • Manage strategic relationships with appropriate counterparts within client's business
    • Manage the trusted advisor relationship
    • Solicit new business; manage risk and credit decisions; and service existing clients through the bank's relationship management program
    • Maintain long-term client relationships
    • Ensure smooth maintenance of the business relationship
    • Work to grow the client relationship by identifying new business opportunities
    • Work directly at the client's site(s)
    • Support relationship with agency / external vendor partner, day-to-day relationship with business partners
    • Maintain the relationships with clients

Keywords: Collabera, Phoenix , Customer Relationship Manager, Executive , Phoenix, Arizona

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