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Transportation Manager

Company: Crowne Plaza Phoenix Airport
Location: Phoenix
Posted on: November 23, 2021

Job Description:

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. .



Ensure guest satisfaction and revenue optimization through airport shuttle, driveway management, garage management and the coordination of hotel services.


- Supervise Valet Parking, Shuttle Drivers and Bell Staff.
- Oversee the routine maintenance and repair of the hotel vehicles.
- Maintain allotments and pricing for third party valet parking websites.
- Respond to guest requests and inquiries.
- Coordinate reservations for guest parking.
- Prepare weekly, monthly and annual revenue forecasts for Parking.
- Complete documents necessary for reporting accidents.
- Interaction with guests to resolve conflicts.
- Create seasonal marketing plan to promote parking packages.
- Participate in the Social Media Committee.
- Monitors payroll hours and reports.
- Monitor current rate, rate changes and all promotions and groups.
- Communicate with Director of Rooms Operations or Rooms Operations Manager regarding all aspects of Parking operations.
- Assure property operation meets internal audit standards.
- Implement, monitor and maintain departmental inventory, record keeping, accounting, budget and purchasing policies according to HMC policies and procedures.
- Select, train, supervise, develop, schedule, discipline, and counsel employees according to HMC policies and procedures.
- Monitor Parking/Shuttle compliance in Signature and Guest Satisfaction Scores programs.
- Ensure hotel compliance with HMC hotel and employee management policies and procedures.
- Review reservation forecasts, catering functions, convention pick-up, marketing plan, promotional packages and notify staff of changes.
- Complete reports and paperwork (i.e., forecasts, annual budgets).
- Determine daily, weekly, and monthly selling status and strategies.
- Conduct performance appraisals.
- Manage operations in compliance with local, state and federal laws and regulations.
- Maintain Material Safety Data Sheet procedures and other requirements according to OSHA standards.
- Ensure enforcement and communicate hotel security policies and procedures (including emergency procedures).
- Participate in emergency response team activities including fire drills, alarm tests and emergency response practice sessions as directed by hotel management.
- Report all unsafe conditions and suspicious activities immediately.
- Attend all mandatory hotel meetings.
- Perform all other duties assigned by supervisor, to include cross training, MOD shifts, CPR and first aid training.
- Keep work area neat and organized.

Keywords: Crowne Plaza Phoenix Airport, Phoenix , Transportation Manager, Executive , Phoenix, Arizona

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