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Retail Store Manager - AT&T

Company: Mobily LLC - AT&T Authorized Retailer
Location: Phoenix
Posted on: November 23, 2021

Job Description:

As a Retail Store Manager you will be responsible for store profitability, sales, customer experience, and leading/supervising/coaching all Retail Sales Consultants. The store manager should inspire and engage employees through motivation and lead by example. We are seeking a strategic thinker that will thrive in this people-focused and sales-centric environment.Essential Job Duties and Responsibilities: - Ability to deliver extraordinary Customer Experience and Sales Attainment externally, and internally. - Fully accountable for store implementation of The AT&T Retail Promise - Fully accountable for the execution of sales, service, and customer experience initiatives in store - Supervise store personnel to: Meet and exceed assigned goals for customer experience and reputation, sales, and service, revenue, and productivity - Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience - Ensure every team member demonstrates the Mobily LLC Retail Experience and executes on all Learned Key Behaviors: - Consistently demonstrate excellent leadership and coaching skills - Create a work environment where motivated people can excel - Oversee Store floor experience -- Act as Floor General - Own Customer Coordination, Welcome and Wait Time process - Support Team and assist with customer transactions - Facilitate weekly personnel training/educational sessions - Monitor the Customer Feedback Tool on a daily basis - Resolve or escalate appropriately any billing or service issues - Interview, hire, develop and make necessary discipline decisions, including terminations, for store personnel - Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion - Develop and execute individual development plans for store personnel - Resolve quickly any fraud issues communicated by TSM may involve working with Asset Protection and/or HQ Credit and Collections - Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize - Partner with Territory Sales Manager to create tactical plans to ensure execution on all KPI's - Actively inspect post-launch and drive improved results with best practices - Inspect that employees are properly trained on new products and promotions and are able to position with confidence - Inspect, the document, and provide feedback with employee knowledge and/or behavior and provide additional coaching and/or discipline as appropriate - Coordinate with security, facilities, and mall management to ensure a smooth product launch day execution - Partner with Territory Sales Manager to review headcount forecast plan and staffing. - Report fraudulent activity to Asset ProtectionJob Type: Full-timePay: $45,000.00 - $55,000.00 per yearBenefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insuranceSchedule:
    • 8 hour shiftSupplemental Pay:
      • Commission payExperience:
        • Customer service: 4 years (Preferred)
        • Retail Sales Management: 2 years (Preferred)Work Location:
          • One locationWork Remotely:
            • No

Keywords: Mobily LLC - AT&T Authorized Retailer, Phoenix , Retail Store Manager - AT&T, Executive , Phoenix, Arizona

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