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Operations Director

Company: Resilient Health
Location: Phoenix
Posted on: November 22, 2021

Job Description:

Are you doing what you love? We are!

Why? At our core, we are a resiliency-building company.--Our purpose is tounleash the power of our employees and participants to create a resilientworld, one person at a time. As an innovative learning andcollaborative organization, every position contributes to this purpose and ouremployees are the heart of who we are. We support healthy work/life balance forour employees and invest in their potential through opportunities for continuallearning and growth. If this resonates with you, then readon! About Our Operations DirectorPosition: TheOperations Director plays a vital role in the success of clinical and facility operationsand is responsible for the planning, leading, directing and developing of operationalmangers while facilitating efforts in the execution and delivery of strategicgoals. What an Operations Director Does atResilient Health:

  • Collaboratewith senior leadership and clinical directors to ensure organizational goalsand strategies related to clinical and facility operations are successfullyimplemented and monitored to maximize efficiency while meeting companyobjectives.
  • Provideclinical and facility operations vision to operational managers.
  • Ensure a high level of customer service and satisfaction at all Resilient Health locations.
  • Plan, monitor, and analyze key metrics for the day-to-day performance of the operations managers to ensure efficient and timely completion of tasks.
  • Promote a culture of continuous improvement through root cause analysis, improvement initiatives and the application of lean tools and techniques.
  • Create and execute strategies to control operating costs and drive operational efficiency.
  • Create, implement, and ensure adherence to office policies and procedures that improve operational efficiency.
  • Handle customer inquiries and complaints.
  • Responsible for promoting activities that enhance operational procedures.
  • Provide staff training.
  • Provide back up to operations manager staffas needed and/or as assigned. Requirements for This Position:
    • Bachelor's degree in Business Administration, Public Health Administration or Healthcare related field required; Master's degree preferred.
    • Minimum of five years of healthcare management experience.
    • Valid driver's license.
    • Valid CPR/First Aid certifications or ability to obtain within 30 days of hire.
    • Valid Fingerprint Clearance Card or ability to obtain within 90 days of hire.
    • Three-year Motor Vehicle Record that meets our auto insurance carrier's coverage requirements. Where You Will Be Working: 2255 W. Northern Ave., Phoenix AZ 85021 with some travel throughoutArizona, as needed.
      • Exceptionally generous PTO (3.5 weeks off your--first year--and rising in subsequent years)
      • 12 paid holidays
      • Excellent quarterly incentives
      • 403(b) with company match
      • Short and Long Term Disability
      • Life Insurance
      • Employee Assistance Program
      • Voluntary insurance for critical illness, accident and hospitalization
      • Pet insurance If all of this sounds like somethingyou were born to do, then we would love to hear from you! ResilientHealth is an Equal Employment Opportunity employer and is dedicated to theprinciples of equal employment opportunity. Resilient Health will makereasonable accommodation for qualified individuals with known disabilities andfor employees whose work requirements interfere with a religious belief.

Keywords: Resilient Health, Phoenix , Operations Director, Executive , Phoenix, Arizona

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