Success Manager - Commercial & SMB

Company: Salesforce
Location: Phoenix
Posted on: April 10, 2021

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsThe Success Manager leverages deep business, industry and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. In this role, the Success Manager will specialize in one or more line of businesses, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned at key stakeholder level , building and fostering strong relationships to help customers progress on their digital journey . Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.

The ideal Success Manager will possess both a Cloud specialization and industry skills that enables them to speak the customer language.

Responsibilities:

• Leverage our Customer Success Methodology and partner with customers stakeholders to understand their goals , assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives
• Develop an understanding and knowledge of customer's Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds
• Guide a customer on org strategy, governance and change management best practices based on customer needs
• Can demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap
• Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan
• Produce and execute a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.
• Deliver business value and innovation to a customer's business by understanding our customers' key business challenges and potential for growth
• Build and foster executive-level relationships with the customer's IT and business executive leadership, sponsors and decision makers to solidify our partnership and commitment to the customer business and IT sponsors & stakeholders
• Working collaboratively with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers achieve their objectives
• When appropriate, recommend additional Salesforce services and advisory experts needed to drive success
• Proactively communicates technical product changes, degradations, outages, end of life and other relevant updatesPreferred Qualifications & Skills:
  • Experienced professional with 7-10 years relevant industry expertise
  • In-depth knowledge in one or more line of businesses (LoB) - a specific cloud or industry
  • Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers
  • Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections
  • Strong knowledge of Salesforce product and platform features, capabilities, and best use is highly desired
  • Able to articulate the importance and value of Governance to Business and IT executives
  • Good understanding of enterprise architecture principles strongly preferred
  • Ability to quickly grasp and distinctly explain technological and business concepts
    Leadership Qualities:
    • PASSION: Passionate about Customer Success
    • THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller
    • URGENCY: Ability to move fast and drive business value and results
    • OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
    • TRUST: Trust the company's core values
    • ADAPTABLE: Excels in high levels of uncertainty and change
      
      *LY-Y--For-- Colorado -based roles: Minimum annual salary of $104,600. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/ Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org. Salesforce welcomes all. Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company. We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

Keywords: Salesforce, Phoenix , Success Manager - Commercial & SMB, Executive , Phoenix, Arizona