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Client Success Manager - Managed Care Contracting/Negotiations

Company: Healthcents
Location: Phoenix
Posted on: April 10, 2021

Job Description:

Healthcents has been the leader in managed care contracting outsourcing for over 25 years. At the core of our business, we help healthcare providers increase their revenue by obtaining new and more profitable contracts with payers. While contracting, renegotiation, and credentialing support are the core of our business today, we are continually looking for more ways to expand our services to support healthcare providers. Healthcents was recently acquired by Osceola Capital Management, a private equity firm planning to further invest in the capabilities and resources we offer.
Client Success Manager - Managed Care Contracting/NegotiationsA communicative team member who is proactive and passionate about company products and the clients they serve. Manager of Client Success will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the clients. They aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends. To succeed in this position, you should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. Manager of Client Success Responsibilities:

  • Communicating with clients to understand their needs and explain product value.
  • Building relationships with clients based on trust and respect.
  • Collaborating with internal departments to facilitate client
  • Identifying, growing, and maintaining payer relationships
  • Payer negotiations on behalf of clients
  • Documentation collection and management in CRM
  • Collecting and analyzing data to learn more about consumer behavior.
  • Keeping accurate records and project plans.
  • Maintaining updated knowledge of company products and services.
  • Resolving complaints and preventing additional issues by improving processes.
  • Identifying industry trends.
  • Acting as a client advocate with a focus on customer retention and ongoing value.
  • Help recruit, select, onboard, train, and coach new hires Manager of Client Success Requirements:
    • Exceptional verbal and written communication skills.
    • Ability to collect, track, and analyze large amounts of data.
    • Adaptability and strong problem solving skills.
    • Strong networking and negotiation skills
    • Excellent active listening skills.
    • Ability to build rapport and collaborate with others within the company and externally.
    • Understanding of consumer behaviors and industry trends.
    • Extensive, accurate product knowledge.
      Education and/or Experience
      • College degree preferred
      • 3+ years experience managing high level client accounts or related industry experience
        Compensation & BenefitsThis is a full-time position. Compensation is a competitive salary with full benefits.
        Benefits include:
        • Health Insurance
        • Dental Insurance
        • Vision Insurance
        • 401K Matching
        • Paid Time Off
          Company Culture & ValuesWe are a small and growing team, so your responsibilities will evolve rapidly. You will be challenged and supported by a great team in an environment where you can move fast, work hard, and see results.
          At Healthcents, our core values are:
        • Be Forthright
        • Be Diligent
        • Be Reliable
        • Be Curious

Keywords: Healthcents, Phoenix , Client Success Manager - Managed Care Contracting/Negotiations, Executive , Phoenix, Arizona

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