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Operational Risk Consultant 4 - Fraud and Claims Management

Company: Wells Fargo Bank
Location: Phoenix
Posted on: December 5, 2019

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. -- In order to receive text message invitations, your profile must include a mobile phone number designated as ------Personal Cell------ or ------Cellular------ in the contact information of your application.At Wells Fargo, we want to satisfy our customers------ financial needs and help them succeed financially. We------re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you------ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.Operations provides foundational banking services for many businesses across the enterprise. We have an experienced leadership team and highly engaged team members committed to being a competitive advantage for Wells Fargo. From protecting customers from fraud to assisting bankers with opening new deposit accounts, from enabling companies to wire funds to processing millions of transactions accurately and timely each day, the critical work our team does creates the experience customers have with Wells Fargo. The work we do directly impacts Wells Fargo's ability to attract and retain customers. Together, with our valued partners, we strive to provide an outstanding customer experience across our business every day.The Team:The Operations Control team is responsible for driving the execution and comprehensive view of risk across each Operations division by instilling a risk management culture where businesses are accountable for understanding and managing their risk.The Role:The Front Line Control Consultant (Operational Risk Consultant 4) will provide operational risk consulting for the Fraud and Claims Management business in additional to performing front line internal control and issue management and validation assurance.Specific duties for this position include, but are not limited to:

  • Lead reviews to evaluate the design and performance of policies, procedures, systems and internal controls
  • Lead and participation in ad hoc control design reviews and walkthroughs with line of business partners, working laterally and vertically with risk and business managers in the organization
  • Develop validation assurance strategies to effectively sample the relevant population
  • Identify issues, analyze root cause and report findings and recommendations to senior management
  • Build and foster strong relationships and collaborate effectively by partnering with line of business partners to provide a risk perspective and recommendations as appropriate
  • Providing assistance to line of business partners in providing credible challenge for resolving issues and implementing action plans to address control deficiencies
  • Evaluate risk management artifacts and program compliance in alignment with Risk Management MRA sustainabilityMay consider preferred Wells Fargo HUB locations:Atlanta, Charlotte, Des Moines, San Antonio, Portland, Salt Lake City, Phoenix

    Required Qualifications
    • 6+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 6+ years of IT systems security, business process management or financial services industry experience, of which 3+ years must include direct experience in compliance, operational risk management, or a combination of both

      Desired Qualifications
      • Advanced Microsoft Office skills
      • Excellent verbal, written, and interpersonal communication skills
      • Strong analytical skills with high attention to detail and accuracy
      • Ability to interact with all levels of an organization

        Other Desired Qualifications
        • Knowledge and understanding of the Operations Group and the larger PVSI organization
        • Knowledge and understanding of regulatory compliance requirements impacting Operations lines of businesses (Reg E, UDAAP, BSA, AML, Complaints)
        • Quality assurance, self-assurance or testing experience
        • Operational risk management tools systems experience (e.g. SHRP, RCSA), a plus
        • Experience with partnering with multiple stakeholders to include Operations line of business support teams and Enterprise teams
        • Strong analytical skills with high attention to detail and accuracy
        • Capable to operate in a high stress environment with multiple competing priorities
        • Leadership experience in a related operations, risk management or compliance role
        • Ability to articulate complex concepts in a clear manner
        • Ability to influence across all organizational levels, particularly senior management --
        • Program and project management skills
        • Ability to implement a solution and communicate, in clear business terms, the benefits of the proposed risk management approach
        • Ability to influence executive decision-making and successfully negotiate critical issue resolution related to program initiatives in reference to issues management
        • Strong analytical skills with ability to turn findings into executable plans to meet business objectives
        • A BS/BA degree or higher

          Job Expectations
          • Ability to travel up to 15% of the time

            Street Address
            NC-Charlotte: 301 S Tryon St - Charlotte, NC
            AZ-Chandler: 2800 S Price Rd - Chandler, AZ


            Disclaimer

            All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.
            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Phoenix , Operational Risk Consultant 4 - Fraud and Claims Management, Executive , Phoenix, Arizona

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