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Lead Infrastructure Engineer

Company: Wells Fargo
Location: Phoenix
Posted on: March 19, 2023

Job Description:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Lead Infrastructure Engineer in the Digital Technology and Innovation group which supports evolving digital platforms and enhances integration of the innovation pipeline into our customer-facing capabilities. In this role, you will:

  • Monitor and troubleshoot issues during monitoring calls after major releases and deployments
  • Investigate and troubleshoot Java memory leaks, Java memory hangs, JVM crashes and other app-related issues, and work with development partners, customers and/or vendors to resolve
  • Review SACM findings to be remediated before they go to consequence model (CM) as escalations
  • Support F5 LTM/ GTM/ APM, Firewall upgrades, Firewall Rules implementation and certification (twice a year), DNS, Akamai GTM, Virtual Front Door (VFD) - tcpdump and analysis using Wireshark
  • Lead complex initiatives to develop infrastructure to provide solutions for business applications
  • Participate in various projects intended to continually improve or upgrade the infrastructure
  • Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals
  • Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
  • Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors
  • Design, code, test, debug and document programs using Agile development practices
  • Make decisions in technical designs, implementation plans and identify project risks and resource requirements
  • Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success Required Qualifications, US:
    • 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
    • 5+ years analyzing, troubleshooting and helping to resolve application environment, ability to communicate clearly with various technology partners across LOBs
    • 3+ years of root cause analysis using tools like Java Flight Recorder, Splunk, AppDynamics, Elastic and other tools like Threadump analyzer, Heapdump Analyzer and TCPdump Analyzer
    • 6+ months experience integrating and securing private and public cloud environments such as Azure, Google Cloud Platform (GCP), AWS, Pivotal Cloud Foundry (PCF), etc.
    • 2+ years network support for distributed systems, synchronous/asynchronous messaging, and networking protocols
    • 2+ years of experience communicating and presenting complex information in a manner that persuades, educates and enhances understanding at all levels Desired Qualifications:
      • Ability to learn new technologies or evolving existing technologies used within the group and enterprise Job Expectations:
        • Requires 24 X 7 X 365 production support
        • This position is not eligible for Visa sponsorship
        • Telecommuting is not an option for this position; hybrid model allowable
        • Relocation assistance is not available for this position Locations:
          • 1525 West W. T. Harris Blvd, Charlotte, North Carolina
          • 3440 Walnut Ave. Fremont, California
          • 800 S Jordan Creek Pkwy, Des Moines, Iowa
          • 1755 Grant St FL2, Concord, California
          • 550 S 4th St., Minneapolis, Minnesota
          • 2600 S Price Rd., Chandler, Arizona
          • 2222 W Rose Garden Ln, Phoenix, Arizona
          • 333 Market Street, San Francisco, California Pay Range $133,300.00 - $237,100.00 Annual Benefits
            • Information about Wells Fargo's employee benefits We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: Wells Fargo, Phoenix , Lead Infrastructure Engineer, Engineering , Phoenix, Arizona

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