Operations Site Reliability Engineer
Company: Impresiv Health
Location: Phoenix
Posted on: March 19, 2023
Job Description:
Job Description
Job Description
Title: Operations Site Reliability Engineer
What You Will Do:
Serves in a real-time production support role to ensure the
stability, integrity, and efficient operation of in-house
information systems that support core organizational functions.
Develop and utilize monitoring solutions for key enterprise
solutions and IT based services, provide supports, maintains and
optimizes networked software and associated operating systems.
Identifies, communicates, and resolves issues to maximize benefit
of IT systems investments in a highly collaborative environment
with development teams, dev/ops teams and core infrastructure
teams
You Will Be Successful If:
LEVEL 1 - Performs job functions under general supervision or peer
review
- Collaborate with infrastructure staff to ensure smooth and
reliable operation of software and systems for fulfilling business
objectives and processes.
- Analyzes application/system metrics to track utilization trends
over time to work with infrastructure/dev teams to
detect/anticipate needs and failure patterns
- Work with architecture team, dev/ops team(s), project managers,
scrum masters and stakeholders to define business requirements and
systems goals, and to identify and resolve business systems
issues.
- Deploy applications and enhancements to applications, software,
and operating systems
- Identify, research, analyze, track and resolve basic production
problems
- Perform server backup procedures, and other recovery processes
in accordance with the company's disaster recovery and business
continuity strategies.
- Integrate servers, including database, and backup servers and
software, into enterprise systems.
- Monitor and test system performance; prepare and deliver system
performance statistics and reports. LEVEL 2 - Performs job
functions with moderate supervision and peer review (in addition to
level 1 activities)
- Advises and confers with engineers (VM, Storage, Network,
Development, et. al) in design review meetings to give production
support/ process automation recommendations.
- Advises and confers with engineers (VM, Storage, Network,
Development, et. al) in design review process to give production
support/monitoring recommendations.
- Create and maintain documentation as it relates to system
configuration(s), mapping, and processes.
- Gauge the effectiveness and efficiency of existing systems;
develop and implement strategies for improving or further
leveraging these systems.
- Participate or lead small to medium scoped projects LEVEL 3 -
Performs job functions with minimal supervision
- Interact and negotiate with vendors, outsourcers, and
contractors to secure system-related products and services.
- Design and perform server/system backup procedures, and other
recovery processes in accordance with the company's disaster
recovery and business continuity strategies.
- Works with development and infrastructure teams during
preliminary design/development phase of a system/application build
to recommend production support and monitoring methods/strategies
for attaining customer- specified operational reliability, using
knowledge of reliability engineering and other technologies:
Analyzes preliminary plans and develops reliability engineering
program to achieve customer reliability objectives.
- Participate in Infrastructure Review process for CPM managed
projects.
- Design and build custom monitoring solutions for BCBSAZ
enterprise applications
- Facilitate and/or create new procedures and processes that
support advancing technologies or capabilities
- Analyzes application/system metrics to track utilization trends
over time to work with infrastructure/dev teams to
detect/anticipate needs and failure patterns
- Participate or lead small to medium scoped projects
- Provide peer-level review and mentoring to levels 1 and 2
- Act as primary operational contact for internal and external
customers when needed / in the absence of manager
- Ensure Service Level Agreements between department and
operational or technical areas are met
- Lead, develop and mentor staff by providing opportunities for
growth through delegation, training, and assignment to various
project teams
- Inform manager of any issues impacting the efficient and
effective performance of the department including system, resource,
and informational barriers; Provide timely feedback to team member
on performance
- Assist manager in the day-to-day operations of the
department
ALL LEVELS
- Each progressive level includes the ability to perform the
essential functions of any lower levels and mentor employees in
those levels.
- Maintain up-to-date knowledge of developments in
technology-related industries
- Participate in corporate quality programs
- The position requires a full-time work schedule. Full-time is
defined as working at least 40 hours per week, plus any additional
hours as requested or as needed to meet business requirements.
- Perform all other duties as assigned
What You Will Bring:
Required Job Skills (Applies to All Levels)
- Intermediate skill in use of office equipment, including
copiers, fax machines, scanner and telephones
- Intermediate PC proficiency
- Intermediate proficiency in spreadsheet, database, flow
charting, and word processing software
- Working technical knowledge of current software protocols and
Internet standards, including DNS, DHCP, & IIS
- Advanced skill with core software applications, including
current versions of MS Windows Server, MS Exchange, MS SharePoint,
MS Active Directory, MS Systems Center, SolarWinds, CommVault,
Trend, and VMware ESX
- Excellent IT troubleshooting skills
- Working technical knowledge of PowerShell or comparable
programming languages.
- Working knowledge of networking and PC operating systemsfrom
Microsoft/Linux
- Knowledge of data privacy practices and laws, including HIPAA
regulations related to data security. Required Professional
Competencies (Applies to All Levels)
- Ability to prioritize tasks and work with multiple priorities,
sometimes under limited time constraints.
- Perseverance in the face of resistance or setbacks.
- Effective interpersonal skills and ability to maintain positive
working relationship with others.
- Verbal and written communication skills and the ability to
interact professionally with a diverse group, executives, managers,
and subject matter experts.
- Systems research and analysis. Ability to write and present
business intelligence documentation
- Experience working with and managing third parties
- Knowledge of business requirements development and user
acceptance testing.
- Ability to maintain confidentiality and privacy
- Analytical knowledge necessary to generate reports based on
available data and then make decisions based on reported data
Required Leadership Experience and Competencies
- Facilitate and resolve customer requests and inquiries for all
levels of management within the Corporation. (Applies to Levels 2 -
3)
- Build synergy with a diverse team in an ever changing
environment. (Applies to Level 3)
Preferred Job Skills
- Advanced proficiency in spreadsheet, database, flow charting,
and word processing software
- Advanced knowledge of computer operating systems Preferred
Professional Competencies (Applies to All Levels)
- Advanced systems research and analysis expertise
- Impeccable project management skills
- Solid technical ability and problem-solving skills
- Knowledge of internal departments and operations Preferred
Leadership Experience and Competencies (Applies to Level 4)
- Ability to provide mentoring and peer review to team
members
- Ability to build lesson plans and deliver to team members
About Impresiv Health:
Impresiv Health is a healthcare consulting partner specializing in
clinical & operations management, enterprise project management,
professional services, and software consulting services. We help
our clients increase operational efficiency by delivering
innovative solutions to solve their most complex business
challenges.
Our approach is and has always been simple. First, think and act
like the customers who need us, and most importantly, deliver what
larger organizations cannot do - provide tangible results that add
immediate About Impresiv Healthvalue, at a rate that cannot be
beaten. Your success matters, and we know it.
That's Impresiv!
Keywords: Impresiv Health, Phoenix , Operations Site Reliability Engineer, Engineering , Phoenix, Arizona
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