Operations Site Reliability Engineer

Company: Impresiv Health
Location: Phoenix
Posted on: March 19, 2023

Job Description:

Job Description

Job Description

Title: Operations Site Reliability Engineer

What You Will Do:
Serves in a real-time production support role to ensure the stability, integrity, and efficient operation of in-house information systems that support core organizational functions. Develop and utilize monitoring solutions for key enterprise solutions and IT based services, provide supports, maintains and optimizes networked software and associated operating systems. Identifies, communicates, and resolves issues to maximize benefit of IT systems investments in a highly collaborative environment with development teams, dev/ops teams and core infrastructure teams

You Will Be Successful If:
LEVEL 1 - Performs job functions under general supervision or peer review

• Collaborate with infrastructure staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Analyzes application/system metrics to track utilization trends over time to work with infrastructure/dev teams to detect/anticipate needs and failure patterns
• Work with architecture team, dev/ops team(s), project managers, scrum masters and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
• Deploy applications and enhancements to applications, software, and operating systems
• Identify, research, analyze, track and resolve basic production problems
• Perform server backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
  • Integrate servers, including database, and backup servers and software, into enterprise systems.
  • Monitor and test system performance; prepare and deliver system performance statistics and reports. LEVEL 2 - Performs job functions with moderate supervision and peer review (in addition to level 1 activities)
    • Advises and confers with engineers (VM, Storage, Network, Development, et. al) in design review meetings to give production support/ process automation recommendations.
    • Advises and confers with engineers (VM, Storage, Network, Development, et. al) in design review process to give production support/monitoring recommendations.
    • Create and maintain documentation as it relates to system configuration(s), mapping, and processes.
    • Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
    • Participate or lead small to medium scoped projects LEVEL 3 - Performs job functions with minimal supervision
      • Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
      • Design and perform server/system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
        • Works with development and infrastructure teams during preliminary design/development phase of a system/application build to recommend production support and monitoring methods/strategies for attaining customer- specified operational reliability, using knowledge of reliability engineering and other technologies: Analyzes preliminary plans and develops reliability engineering program to achieve customer reliability objectives.
        • Participate in Infrastructure Review process for CPM managed projects.
        • Design and build custom monitoring solutions for BCBSAZ enterprise applications
        • Facilitate and/or create new procedures and processes that support advancing technologies or capabilities
        • Analyzes application/system metrics to track utilization trends over time to work with infrastructure/dev teams to detect/anticipate needs and failure patterns
        • Participate or lead small to medium scoped projects
        • Provide peer-level review and mentoring to levels 1 and 2
        • Act as primary operational contact for internal and external customers when needed / in the absence of manager
        • Ensure Service Level Agreements between department and operational or technical areas are met
        • Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams
        • Inform manager of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance
        • Assist manager in the day-to-day operations of the department
          ALL LEVELS
          • Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
          • Maintain up-to-date knowledge of developments in technology-related industries
          • Participate in corporate quality programs
          • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
          • Perform all other duties as assigned
            
            What You Will Bring:
            Required Job Skills (Applies to All Levels)
            • Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
            • Intermediate PC proficiency
            • Intermediate proficiency in spreadsheet, database, flow charting, and word processing software
            • Working technical knowledge of current software protocols and Internet standards, including DNS, DHCP, & IIS
            • Advanced skill with core software applications, including current versions of MS Windows Server, MS Exchange, MS SharePoint, MS Active Directory, MS Systems Center, SolarWinds, CommVault, Trend, and VMware ESX
            • Excellent IT troubleshooting skills
            • Working technical knowledge of PowerShell or comparable programming languages.
            • Working knowledge of networking and PC operating systemsfrom Microsoft/Linux
            • Knowledge of data privacy practices and laws, including HIPAA regulations related to data security. Required Professional Competencies (Applies to All Levels)
              • Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
              • Perseverance in the face of resistance or setbacks.
              • Effective interpersonal skills and ability to maintain positive working relationship with others.
              • Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
              • Systems research and analysis. Ability to write and present business intelligence documentation
              • Experience working with and managing third parties
              • Knowledge of business requirements development and user acceptance testing.
              • Ability to maintain confidentiality and privacy
              • Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data
                Required Leadership Experience and Competencies
                • Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation. (Applies to Levels 2 - 3)
                • Build synergy with a diverse team in an ever changing environment. (Applies to Level 3)
                  Preferred Job Skills
                  • Advanced proficiency in spreadsheet, database, flow charting, and word processing software
                  • Advanced knowledge of computer operating systems Preferred Professional Competencies (Applies to All Levels)
                    • Advanced systems research and analysis expertise
                    • Impeccable project management skills
                    • Solid technical ability and problem-solving skills
                    • Knowledge of internal departments and operations Preferred Leadership Experience and Competencies (Applies to Level 4)
                      • Ability to provide mentoring and peer review to team members
                      • Ability to build lesson plans and deliver to team members
                        
                        About Impresiv Health:
                        
                        Impresiv Health is a healthcare consulting partner specializing in clinical & operations management, enterprise project management, professional services, and software consulting services. We help our clients increase operational efficiency by delivering innovative solutions to solve their most complex business challenges.
                        
                        Our approach is and has always been simple. First, think and act like the customers who need us, and most importantly, deliver what larger organizations cannot do - provide tangible results that add immediate About Impresiv Healthvalue, at a rate that cannot be beaten. Your success matters, and we know it.
                        
                        That's Impresiv!

Keywords: Impresiv Health, Phoenix , Operations Site Reliability Engineer, Engineering , Phoenix, Arizona