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Principal Site Reliability Engineer - Eden Prairie, MN or Telecommute

Company: UnitedHealth Group
Location: Phoenix
Posted on: June 25, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. - - Primary Responsibilities:

  • Responsible for the end-user experience by leading the System Reliability Engineering (SRE) strategy for Optum Everycare product line
  • Build and lead the SRE function that owns application availability and performance. Build tools to lead through automation and proactive/predictive alerts by having robust data analytical toolset to identify improvement areas
  • Implement comprehensive service monitoring to ensure uptime and performance, including synthetic, real user, system, application performance, dashboards, etc
  • Define, measure, and meet key Service Level Objectives, including availability, performance, incidents, and chronic problems
  • Drive strategy for end-to-end availability and performance of critical services and build automation to prevent problem recurrence. Eventually, an automated response to all non-exceptional service conditions
  • Partner with engineering and products teams to ensure a high-quality product is developed and released into production
  • Build a DevOps culture to provide high quality, continuous operations, and ongoing support, ensuring critical service-level metrics, customer requirements, and financial objectives
  • Develop and execute action plans to address performance and user issues
  • Lead cross-functional reliability events: deep application dives, Peak Season capacity management, and audits
  • Bring reliability investment ideas to be included in the technology roadmap You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
    • Undergraduate degree in applicable area of expertise or equivalent experience
    • 10+ years professional experience in supporting/leading enterprise infrastructure for large Fortune 500 enterprise
    • 5+ years supervisory & management experience, preferably large teams with global teams
    • Prior experience in managing large high-profile customer facing portfolio & transformed traditional reactive support model to predict/prevent support model leveraging service reliability engineering concepts
    • Demonstrated ability to manage remote teams, fostering high collaboration between all team members in establishing a single, cohesive culture---
    • Excellent knowledge of ITIL frame works for Service Delivery & service support processes; Thorough understanding of ITIL-best practices & trends---
    • Results oriented with a high level of emotional intelligence, strong communication and interpersonal skills, outstanding collaboration, strong influence, and consensus building
    • Exposure to application monitoring tools like Dynatrace, Splunk, SiteScope, Grafana etc
    • Ability to establish effective working relationships with executives (including C-level) and key business partners to drive a change agenda
    • Demonstrated experience in communicating high-priority incidents, operating issues, incident/change summaries, and experience in managing vendors with services hosted on-prem and cloud To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm) Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $113,500 to $218,100. The salary range for Connecticut / Nevada residents is $113,500 to $218,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. - UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Phoenix , Principal Site Reliability Engineer - Eden Prairie, MN or Telecommute, Engineering , Phoenix, Arizona

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