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Field Services Engineer

Company: TOP Group - Japanese Recruiting Agency
Location: Phoenix
Posted on: May 16, 2022

Job Description:

Position: Field Service EngineerIndustry: ManufacturerLocation: Phoenix, AZPay: $70k and up

  • Receives service calls from customer. Determines customer need or problem and responds accordingly.
  • May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company's products at customer site.
  • Performs preventative maintenance on Company products.
  • Establishes and manages a local maintenance service structure.
  • Inspects and evaluates customer usage of Company products.
  • Provides training to customers in usage and maintenance of Company products.
  • Provides application support on Company products to customer.
  • Provides liaison between customer and applications programmer for customer requests involving change in applications.
  • Researches market needs and customer applications of Company products.
  • Submits application report to management in a timely manner.
  • Supports sales activities and establishes and maintains good relationship with customers.
  • Participates in sales meetings as required.
  • Provides training to other Company field service engineers as needed.
  • Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner.
  • Receives follow-up and additional training on Company products.
  • Responsible for maintaining company parts and tools.
  • Effectively communicates with Japan headquarters' engineers regarding the product applications, technical issues, etc
    • Degree in Electrical Engineering or equivalent combination of education and experience.
    • Received previous work experience in a similar position.
    • Use of hand tools, electronic diagnostic equipment, test fixtures equipment.
    • General office equipment including phones, personal computer, email, fax, copier and includes pager and mobile phone.
    • Software includes the use of Windows operating system & MS Office.
      ***If you are interested in the position, please submit your resume in MS Word Document within 1 or 2 Pages. Only qualified candidates would be contacted.***

Keywords: TOP Group - Japanese Recruiting Agency, Phoenix , Field Services Engineer, Engineering , Phoenix, Arizona

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