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Product Support Engineer

Company: TDA Creative - Tech
Location: Fort Mcdowell
Posted on: January 16, 2022

Job Description:

I am currently recruiting for my client which are a well established global bank based in Arizona! They are looking for a Product Support Engineer who is experienced in AppDynamics & Splunk!

  • Help build end-to-end Observability for Risk Technology Applications
  • Create and Manage Alarms and Dashboards using App Dynamics and Splunk
  • When Alerts get triggered, troubleshoot the application and help restore the service
  • Contribute to creating technical documentation like Runbooks
  • Standard Operating Procedures (SOP) for use by engineers and other team members
  • Participated in blameless root-cause analyses for all the incidents, learn from the mistakes and develop actionable monitoring alerts
  • Solve problems related to operations of mission-critical services and build automation to proactively detect
  • Participate in incident calls with strong sense of urgency to triage and restore service
  • Participate in release calls and help in the deployment, validation and troubleshooting of any unforeseen issues
  • Be on-call rotation for application support Technical Skills:
  • Bachelor's Degree in Computer Science, Engineering or a related technical discipline recommended
  • Minimum of 3-5 years of hands-on experience in a technical role developing or supporting applications for large corporations
  • Extensive experience building Telemetry using tools like AppDynamics & Splunk for both proactive and reactive monitoring
  • Demonstrable skillset in scripting languages, e.g., Bash, PowerShell, demonstrable skillset in programming languages, preferably JavaScript or Python
  • Experience with System Administration with Linux (RHEL/CentOS) including Microsoft Active Directory, and LDAP integration
  • Experience in eliminating toil by automating mundane tasks
  • Experience with DevOps tools such as Jenkins, Maven, GitLab, SonarQube for on-premise applications or SaaS vendor products
  • Experience in supporting OFSAA KYC, Fircosoft, SAS AML and Enterprise Fraud Systems a plus
  • Team player capable of high performance, flexibility in a dynamic working environment
  • Effective oral and written communication skills as well as positive, client-focused interpersonal skills and attitude
  • Experience in Incident & Problem Management processes with good exposure to troubleshooting
  • Preferred knowledge with Web development, JEE & Enterprise Technologies: JMS, JDBC
  • Hands-on experience in RDBMS architecture and performance tuning RDBMS like Oracle/SQL Server
  • Strong organizational and Incident, Problem Management skills.
  • Must have technical skills and tools knowledge: ServiceNow, Remedy, Oracle, SQL

Keywords: TDA Creative - Tech, Phoenix , Product Support Engineer, Engineering , Fort Mcdowell, Arizona

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