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Broadband Customer Service Technician- $1,000 Sign On Bonus

Company: AFL
Location: Phoenix
Posted on: September 15, 2020

Job Description:

AFL provides industry-leading fiber optic products, conductor accessories and fittings, and related services across the globe. Our company was founded in 1984 with a single fiber optic cable and has grown to include every facet of the passive optical network, employing over 5,000 associates worldwide and consistently generating annual sales in excess of a billion dollars.In April of 2019, AFL made a major investment in ITC Service Group, a Sacramento-based company providing broadband installation, design and staffing services to the telecommunications and IT industries.ITC Service Group was founded in 1999 and provides managed services and workforce solutions for the nationwide planning design, construction, installation and maintenance of voice, data and video networks.AFL and ITC were built and are operated on similar core values and philosophies. This will prove extremely beneficial to our customers and our employees.With our commitment to professional growth and employee development, let AFL "Connect" you to your next career opportunity!You need to have:The ability and drive to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.MUST HAVE YOUR OWN VEHICLE AND TOOLS!Job Description:* Install, change, troubleshoot/repair and disconnects Client services including video, data, and telephone. Perform basic troubleshooting at time of installation and on scheduled service calls from tap to customer's electronic devices. Educate customers regarding new and existing services and describes the advantage of and sells other services to meet customer needs. Buries drops, locates lines and performs service audits.* Determines customer's current service levels; inquire about customer preferences and needs; recommend service upgrades or additional products* Resolves or escalates customer complaints, as appropriate* Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle* Meets scheduled appointment windows* Completes work orders and other documentation by mobile computer* Use small hand tools, power tools, meters and other test equipment (we use HST 3000)* Maintains and secures Company truck and equipment* Performs other duties as assignedDesired Skills/ Experience:Experience in TELEPHONE SERVICEExperience in CATV installationsKnowledge of COAX cable sizes and typesExperience with test sets such as Signal Strength Meter and OTDRExperience with routers and home networkingTechnical understanding of loss, attenuation, and tiling.Working within attics and placing wiring between wallsComputer skillsJob Requirements:Valid state driver's license and non-negligent driving record.Meet safety restriction weight limit of 275 lbs.Ability to lift and move up to 100 lbs.Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required.Must pass a pre-employment background check and drug/alcohol screen.Ability to visually perceive differences in wire and cable colors.Ability to complete on-the-job and/or classroom training in order to remain competitive in the telecommunications field.Ability to be "on call" and "on standby" in relation to the workload.Physical Demands:Work involves standing, talking, hearing, using hands to finger, handle, feel or operate objects, tools, or controls and reaching with hands and arms.The employee is frequently required to walk (10%), sit (5%), climb (10%), balance (5%), stand (15%), stoop (5%), kneel (5%), drive (20%), reach (10%), and smell (5%).Skill in operation of some of the listed tools and equipment; and ability to perform heavy manual tasks for extended periods of time.The employee must frequently push, pull, lift (10%) and/or carry up to 100 pounds and occasionally push, pull, lift and/or carry up to 100 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.ITC Service Group ("ITC"), is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

Keywords: AFL, Phoenix , Broadband Customer Service Technician- $1,000 Sign On Bonus, Engineering , Phoenix, Arizona

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