Front Office Supervisor
Company: Hilton Phoenix Airport
Location: Phoenix
Posted on: September 19, 2023
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Job Description:
Highgate Hotels
The beautiful Hilton Phoenix Airport has a great new opportunity
for a Front Office Supervisor! In addition to great compensation,
we offer incentives, 401k match and great benefits! Highgate is a
leading real estate investment and hospitality management company
widely recognized as an innovator in the industry. Highgate is the
dominant player in major U.S. gateway cities including New York,
Boston, Miami, San Francisco and Honolulu, with a growing Caribbean
and Latin America footprint. The hospitality forward company
provides expert guidance through all stages of the property cycle,
from planning and development through recapitalization or
disposition. Highgate has a proven record of developing its diverse
portfolio of bespoke lifestyle hotel brands, legacy brands, and
independent hotels and resorts with contemporary programming and
digital acumen. The company utilizes industry-leading revenue
management tools that efficiently identify and predict evolving
market dynamics to drive outperformance and maximize asset value.
With an executive team consisting of some of the most experienced
hotel management leaders, the company is a trusted partner for top
ownership groups and major hotel brands. Highgate maintains
corporate offices in New York, Chicago, Dallas, London, Miami, and
Seattle. www.highgate.com .
Location
Hilton Phoenix Airport
Overview
The Front Office Supervisor is responsible for providing attentive,
courteous and efficient service to all guests during check-in,
throughout their stay, and at checkout, while maximizing room
revenue and occupancy.
Responsibilities
- Greet and welcome all guests approaching the Front Desk in
accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all
hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours
of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to
guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants,
transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed
in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations
and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and
courteous manner. Use proper two-way radio etiquette at all times
when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of
the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift
checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification
report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift
according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Keywords: Hilton Phoenix Airport, Phoenix , Front Office Supervisor, Administration, Clerical , Phoenix, Arizona
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