Corporate IT Help Desk (O365 & Gmail Admin) - Full time, REMOTE
Company: Resolute Technologies, LLC
Location: Phoenix
Posted on: May 16, 2022
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Job Description:
Our client is an established small business with 50 employees
and growing. As the go-to technology expert, you will provide
support to resolve problems, install hardware and software
solutions, analyze requirements, and provide IT advice for internal
staff. Responsible for administration of the Company's PCs, MACs,
Google Workspace, Office 365, and IT infrastructure. Tasks include
end-user support, performing PC maintenance, upgrades,
configurations, documentation, license tracking, and process
improvement.
What you'll be doing:
Providing day-to-day IT support for various IT systems, including
but not limited to:
- Google Workspace (formally Gsuite) -You are the Google Admin and
trainer.
- Microsoft Office 365 - You are the Microsoft Admin
- MAC and PC Environment
- Airtable Admin - hosted workstream product similar to MS
Project
o Streamline and build workflows and automated reports
Identification, prioritization and resolve reported problems and
service requests
Troubleshoot software, hardware and basic network issues.
Assist with onboarding of new users
Install, test and configure new workstations, peripheral equipment,
and software
Maintain inventory of all equipment, software and software
licenses
Train end-users on how to set up and use new technologies.
Use screen share software to take control of end-users' computers
to troubleshoot, diagnose and resolve complex issues.
Responsible for development, maintenance, and integrity of IT
Service Management tool
Who you are:
Bachelor's Degree or equivalent business experience
1 to 3 years experience in a Service Desk/Help Desk support
environment
Google Workspace and Microsoft Office Admin experience -
required
Airtable Admin - Node.JS, MySQL, and AWS services - desired
Strong analytical, organizational, and problem solving skills
Must be eligible to work in the United States without company
sponsorship.
Projects a positive attitude towards the customer and co-workers,
contributes to a positive environment
What we offer
Excellent Compensation + bonus opportunities
REAL - work-life balance
Excellent medical, dental, and vision coverage
PTO and 18 paid company holidays
Life Insurance, Long Term Disability, 401K with company match
Resolute Technologies is a boutique consulting and recruiting
company specializing in IT Staffing, SAP Services, and Supply
Chain. Since 1998, we have built relationships that gives us access
to exceptional IT talent. Resolute understands what it is to be a
partner. We support clients and system integrators with the full
range of IT professionals from project managers, or functional
leads, to technical developers. We are standing at the ready to
solve your IT talent needs.
Keywords: Resolute Technologies, LLC, Phoenix , Corporate IT Help Desk (O365 & Gmail Admin) - Full time, REMOTE, Administration, Clerical , Phoenix, Arizona
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