Corporate IT Help Desk (O365 & Gmail Admin) - Full time, REMOTE

Company: Resolute Technologies, LLC
Location: Phoenix
Posted on: May 16, 2022

Job Description:

Our client is an established small business with 50 employees and growing. As the go-to technology expert, you will provide support to resolve problems, install hardware and software solutions, analyze requirements, and provide IT advice for internal staff. Responsible for administration of the Company's PCs, MACs, Google Workspace, Office 365, and IT infrastructure. Tasks include end-user support, performing PC maintenance, upgrades, configurations, documentation, license tracking, and process improvement.

What you'll be doing:

Providing day-to-day IT support for various IT systems, including but not limited to:

- Google Workspace (formally Gsuite) -You are the Google Admin and trainer.

- Microsoft Office 365 - You are the Microsoft Admin

- MAC and PC Environment

- Airtable Admin - hosted workstream product similar to MS Project

o Streamline and build workflows and automated reports

Identification, prioritization and resolve reported problems and service requests
Troubleshoot software, hardware and basic network issues.
Assist with onboarding of new users
Install, test and configure new workstations, peripheral equipment, and software
Maintain inventory of all equipment, software and software licenses
Train end-users on how to set up and use new technologies.
Use screen share software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues.
Responsible for development, maintenance, and integrity of IT Service Management tool

Who you are:

Bachelor's Degree or equivalent business experience
1 to 3 years experience in a Service Desk/Help Desk support environment
Google Workspace and Microsoft Office Admin experience - required
Airtable Admin - Node.JS, MySQL, and AWS services - desired
Strong analytical, organizational, and problem solving skills
Must be eligible to work in the United States without company sponsorship.
Projects a positive attitude towards the customer and co-workers, contributes to a positive environment

What we offer

Excellent Compensation + bonus opportunities
REAL - work-life balance
Excellent medical, dental, and vision coverage
PTO and 18 paid company holidays
Life Insurance, Long Term Disability, 401K with company match

Resolute Technologies is a boutique consulting and recruiting company specializing in IT Staffing, SAP Services, and Supply Chain. Since 1998, we have built relationships that gives us access to exceptional IT talent. Resolute understands what it is to be a partner. We support clients and system integrators with the full range of IT professionals from project managers, or functional leads, to technical developers. We are standing at the ready to solve your IT talent needs.

Keywords: Resolute Technologies, LLC, Phoenix , Corporate IT Help Desk (O365 & Gmail Admin) - Full time, REMOTE, Administration, Clerical , Phoenix, Arizona