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Customer Service - Office Manager - Shipping/Receiving

Company: PSI-Digital Imaging Solutions
Location: Phoenix
Posted on: November 22, 2021

Job Description:

PSI-Digital Imaging Solutions2850 S 36th StSuite A13Phoenix AZ 85034Inside Customer Service - Must be able to lift 60lbs - Must be able to ship and receive product as well as support sales reps with general office duties. Excellent Customer Service skills a Must - Professional appearance - Business Casual Dress - $15.00/HRHours: 8:00 - 5:00 Additional hours and travel may be required. 1 hour lunchEducation: High School Diploma or GED equivalency. College Degree Preferred.Experience: 1 year customer service, telemarketing, or inside sales.3 years sales experience preferred.Position reports to Sales ManagerMust submit DMV record.Marketing Responsibilities Assist in coordinating advertising, trade shows, and direct mailings. Assist in the design of promotional material, catalogs, and training manuals. Report on any new product opportunities or competitive situations. Order product literature from manufactures to support sales efforts.Assigned Account Sales Responsibilities Ensure sufficient product knowledge to be helpful to customers and prospects. Answer and assist incoming customer calls. Write up orders received via phone, fax,mail, or e-mail, ensuring correct product and pricing. Support existing customer base and close new accounts, through timely customer maintenance and lead calls. Respond to inquiries or advertising by providing catalogs, product brochures, quotes and samples. Handle customer complaints and returns. Confirm product replacement or account credit. Assist in Accounts Receivable calls on past due accounts. Participate in weekly company and sales meetings. Assist in determining yearly assigned account sales and GP goals. Participate in achieving monthly sales goals with other team members. Participate in product training on-site, on-line or at vendor locations. Participate in installation of new equipment at customer site.Other Responsibilities Assist in monthly inventory. Other special projects that may be assigned. Lifting of heavy objects may be required.Shipping and Receiving Responsibilities1. Pull and balance inventory counts to computer for all customer orders pulled.2. Check and inspect all outgoing customer shipments for quality and accuracy.3. Package all outgoing shipments properly using appropriate shipping materials for all outgoing shipments.4. Contact freight companies and couriers for all local and domestic shipments to ensure that the best possible shipping rates and services are obtained.5. Ship customer's orders by the best method (UPS, Truck, etc.) required to meet timely customer delivery.6. Process and ship all customer returns and vendor returns according to current policy and procedures.7. Follow-up with sales and purchasing on all customer/vendor back orders and customer/vendor returns.8. Contact freight companies to track and follow-up on outgoing shipments as required.9. Report and track damaged freight and lost shipments to ensure timely reconciliation of incidents.10. Responsible for all local pickups and deliveries as required for purchasing, sales, or administration.11. Load and unload all incoming and outgoing freight as required using appropriate materials handling procedures.12. Print product labels for inventory control and lot trace purposes, labeling all incoming products.13. Moves product into stores in a timely manner using the proper storeroom locations assigned.14. Timely receiving and inspection of all incoming shipments Notify purchasing of any vendor order discrepancies or damaged material.15. Forwards all receiving papers to data entry indicating any receiving discrepancies and prepares receiving packslips as needed for overshipments, damaged materials, or return materials.Assigned Warehouse Responsibilities1. Process and follow-up on all customer and vendor returns including preparing all paperwork required for data entry and accounting purposes.2. Process all inventory conversions as necessary including preparing appropriate inventory adjustment paperwork for data entry and accounting.3. Reconcile inventory reports to physical count at month end. All discrepancies must be complete by the 10th of the month.4. Organize and perform monthly inventory cycle counts.5. Notifies purchasing to order warehouse supplies as needed within budget.Job Type: Full-timeLocation:

  • Phoenix, AZ (Required)

Keywords: PSI-Digital Imaging Solutions, Phoenix , Customer Service - Office Manager - Shipping/Receiving, Administration, Clerical , Phoenix, Arizona

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