Director - Governance & Controls

Location: Phoenix
Posted on: June 23, 2025

Job Description:

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The role of the Global Merchant & Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express’ revenue and Merchant Pricing strategies play a key role in driving financial performance. This role is part of the Pricing Infrastructure & Process Oversight team which enables pricing agility, compliance, and operational excellence through platform management, governance and a dedicated Center of Excellence team. The Director of Governance & Controls is responsible for: • Leading internal and external audit activities for GMNP organization • Partnering with Controls Management, Compliance, Risk and other organizations to ensure continued compliance with regulatory requirements • Strengthening core pricing processes through a robust assessment and enhancement of our control environment • Identifying both, process and system/tool improvement opportunities to drive greater efficiency and ensure all key processes and procedures are well-documented • Partner with Smart Monitoring team to enhance GMNP controls environment through automations and Key Risk Indicators (KRI’s) Required Qualifications: • 6 Years’ experience in audit, controls management or business-related discipline • Able to engage, motivate and develop a team of high-performing, high-energy colleagues; prior experience as a people leader is required • Demonstrated ability to work collaboratively and effectively in a fast-paced, high-pressure environment • Strong strategic decision-making and influencing skills with ability to assess key decision levers, make recommendations and balance shareholder and customer objectives • Excellent problem-solving skills with ability to translate complex technical terms into key insights with linkages to business strategies and objectives • Superior written and oral communication and presentation skills • Strong organizational skills with the ability to meet critical deadlines and manage multiple projects simultaneously • Bachelor’s degree required Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: • Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities

Keywords: , Phoenix , Director - Governance & Controls, Accounting, Auditing , Phoenix, Arizona