Lead Collections Specialist PM Shifts
Company: Discover Financial Services
Location: Phoenix
Posted on: April 19, 2024
Job Description:
Discover. A brighter future.We offer 100% remote, combo, or on
site - it's your choice!And--- After you join the team, Discover
will provide eligible employees with a one-time allowance of $500
to cover the costs of setting up a home office and a monthly
internet reimbursement of $60.With us, you'll do meaningful work
from Day 1. Our collaborative culture is built on three core
behaviors: We Play to Win, We Get Better Every Day & We Succeed
Together. And we mean it - we want you to grow and make a
difference at one of the world's leading digital banking and
payments companies. We value what makes you unique so that you have
an opportunity to shine.Come build your future, while being the
reason millions of people find a brighter financial future with
Discover.Job Description:We know you're going to love it here!
Discover has an outstanding culture and the employee experience is
fantastic!Our next classes start in May of 2024.We've got you
covered with a variety of shifts. We are currently hiring for
schedules with start times that range between the following
hours:
- 12:30 PM - 2:30 PM EST (Ohio)
- 10:30 AM - 12:30 PM MDT (Utah)
- 9:30 AM - 11:30 AM MST (Arizona)Note: Shifts are Monday -
Friday with weekends as assigned.What You'll Do
- Under general direction, responsible for servicing delinquent
credit card accounts through varying contact -channels (outbound,
inbound, and digital messaging).
- Minimizes losses to the company by assessing each -customer
situation to provide relevant payment options while strengthening
the relationship with our customers. -
- Utilizes professional and influential communications to keep
the goodwill of customers while securing payments. -
- Uses multi-tasking skills to handle back-to-back calls in a
fast-paced call center environment.
- Actively manages and escalates risk and customer-impacting
issues within the day-to-day role to management.
- If working from home, you will need a quiet workspace so you
can focus on our customers. You'll also need a minimum of 100 MBPS
download/10 MBPS upload speed from your internet provider. A wired
connection is required. -
- We'll provide you with all the equipment you need! Monitors,
laptop, keyboard, mouse, headset, and an amazing new hire training
experience. You'll also have the best coaches to help you deliver
the best service!How You'll Do It
- Reviews past due accounts and calls customer to arrange an
acceptable payment -program for accounts from which sufficient
funds cannot be collected.
- Builds rapport with the cardmembers and works with customers to
secure -repayment on delinquent accounts.
- Ensures compliance with company policies and procedures.
- Handles difficult collection calls as determined by center
management. -Qualifications You'll NeedThe Basics -
- H.S. Diploma or GED
- 2+ years Collections Experience
- 2+ years Advanced-level experience in customer service, detail
-orientation, professionalism, verbal communication, -collections,
negotiation, compliance, and -system/computer fluency
- 1+ years Working-level experience in listening skillsBonus
Points If You Have
- 3+ years Collections Experience
- 2+ years Advanced-level experience in problem solving and
-influencing
- 1+ years Working-level experience in decision
making#INDDFS#ZRDFS#Remote#BI-RemoteA credit screening may be
required for some roles within Discover Home Lending.Application
Deadline:The application window for this position is anticipated to
close on Apr-13-2024. We encourage you to apply as soon as
possible. The posting may be available past this date, but it is
not guaranteed.Compensation:The base pay for this position
generally ranges between $23.25 to $29.80. Additional incentives
may be provided as part of a market competitive total compensation
package. Factors, such as but not limited to, geographical
location, relevant experience, education, and skill level may
impact the pay for this position.Benefits:We also offer a range of
benefits and programs based on eligibility. These benefits include:
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- STD, Life, LTD and AD&D
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase PlanLearn more at .What are you waiting
for? Apply today!All Discover employees place our customers at the
very center of our work. -To deliver on our promises to our
customers, each of us contribute every day to a culture that values
compliance and risk management.Discover is committed to a diverse
and inclusive workplace. Discover is an equal opportunity employer
and does not discriminate on the basis of race, color, religion,
sex, sexual orientation, gender identity, national origin, age,
disability, protected veteran status, or other legally protected
status. (Know Your Rights & Pay Transparency Nondiscrimination
Provision)Discover complies with federal, state, and local laws
applicable to qualified individuals with disabilities and is
committed to providing reasonable accommodations. If you require a
reasonable accommodation to search for a position, to complete an
application, and/or to participate in an interview, please email
HireAccommodation@discover.com. -Any information you provide
regarding your accommodation needs will be kept confidential and
will only be used to determine and provide necessary
accommodation.
Keywords: Discover Financial Services, Phoenix , Lead Collections Specialist PM Shifts, Accounting, Auditing , Phoenix, Arizona
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