Note Finance Operations Coordinator
Company: Disability Solutions
Location: Phoenix
Posted on: April 18, 2024
Job Description:
Job Title:Note Finance Operations
CoordinatorLocation:BiltmoreWhat you'll do:Our Mortgage Warehouse -
Note Finance division provides line of credit services to
commercial borrowers such as private non-bank lenders and
institutional debt funds to assist with their cash flow and
operating needs. As a Note Finance Operations Coordinator, you will
be responsible for understanding our department's policies and
procedures to clearly & effectively communicate documentation gaps
and drive actions to resolve. The ability to work independently,
prioritize projects, multi-task and remain organized while
delivering business results is critical.What we are looking
for:
- Champions best-in-class service to our clients and business
partners, responding to emails and/or phone calls within SLAs and
using professional & effective communications to drive business
results.
- Identify document gaps, collaborating with other Teams who
communicate with clients and cure deficiencies. Includes consulting
on client-facing calls and emails.
- Prepares recurring and ad hoc reports to clients and business
partners such as document exceptions, maturing loan reports as well
as collateral fee invoices.
- Follow processes and use templates to effectively communicate
document exceptions and solutions to our Note Finance clients.
- Quarterbacks loan advances and paydowns, working with clients
and internal teams to process requests, researching and resolving
any discrepancies.
- Updates document tracking records and reports for loans,
communicating outbound shipment status to clients, managing any
issues to resolution.
- Support other Team Members with overflow work as needed
- Assist Manager(s) with ad hoc reporting as neededWhat you need
to have:
- Associate degree or related work experience
- 3-5 years' experience in customer service (1-3 years in
financial or B2B services preferred)
- Strong oral, written and interpersonal communication skills
with the ability to carry out instructions, interpret documents,
understand procedures, reports, and correspondence, and speak
clearly to peers and team members
- Strong organizational skills and attention to detail
- Intermediate to advanced skills with Microsoft Excel, Word and
Outlook
- Ability to follow processes, effectively & professionally
communicating needs to solve complex problems
- The ability to work independently, multi-task, prioritize and
meet deadlinesBenefits you'll love:We offer all the important
things you'd want - like competitive salaries, an ownership stake
in the company, medical and dental insurance, time off, a great
401k matching program, tuition assistance program, an employee
volunteer program, and a wellness program. In addition, you'll have
the opportunity to bolster your business knowledge, learning the
ins and outs of how successful companies operate and manage their
finances, giving you invaluable hands-on experience to help grow
your career!About the company:Western Alliance Bank is a wholly
owned subsidiary of Western Alliance Bancorporation. Alliance Bank
of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank,
First Independent Bank, and Torrey Pines Bank are divisions of
Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western
Alliance Bank company.Western Alliance Bancorporation is committed
to equal employment and will consider all qualified applicants
without regard to race, sex, color, religion, age, nation origin,
marital status, disability, protected veteran status, sexual
orientation, gender identity or genetic information. Western
Alliance Bancorporation is committed to working with and providing
reasonable accommodations for individuals with disabilities. If you
are an individual with a disability and require a reasonable
accommodation to complete any part of the application process
and/or need an alternative method of applying, please email
HR@westernalliancebank.com or call 602-386-2488. When contacting
us, please provide your contact information and state the nature of
your accessibility issue. We will only respond to inquiries
concerning requests that involve a reasonable accommodation in the
application process.Benefits you'll love:We offer all the important
things you'd want - like competitive salaries, an ownership stake
in the company, medical and dental insurance, time off, a great
401k matching program, tuition assistance program, an employee
volunteer program, and a wellness program. In addition, you'll have
the opportunity to bolster your business knowledge, learning the
ins and outs of how successful companies operate and manage their
finances, giving you invaluable hands-on experience to help grow
your career!About the company:Western Alliance Bank is a wholly
owned subsidiary of Western Alliance Bancorporation. Alliance Bank
of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank,
First Independent Bank, and Torrey Pines Bank are divisions of
Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western
Alliance Bank company.Western Alliance Bancorporation is committed
to equal employment and will consider all qualified applicants
without regard to race, sex, color, religion, age, nation origin,
marital status, disability, protected veteran status, sexual
orientation, gender identity or genetic information. Western
Alliance Bancorporation is committed to working with and providing
reasonable accommodations for individuals with disabilities. If you
are an individual with a disability and require a reasonable
accommodation to complete any part of the application process
and/or need an alternative method of applying, please email
HR@westernalliancebank.com or call 602-386-2488. When contacting
us, please provide your contact information and state the nature of
your accessibility issue. We will only respond to inquiries
concerning requests that involve a reasonable accommodation in the
application process.-- Western Alliance Bancorporation
Keywords: Disability Solutions, Phoenix , Note Finance Operations Coordinator, Accounting, Auditing , Phoenix, Arizona
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