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Digital Client Care Specialist

Company: Disability Solutions
Location: Phoenix
Posted on: April 3, 2024

Job Description:

Job Title:Digital Client Care SpecialistLocation:BiltmoreWhat you'll do:The Digital Client Care Specialist will respond to complex telephone and email inquiries from business and consumer clients, account officers, treasury management sales officers, branches, and other internal departments.What we are looking for:

  • Takes ownership of a wide variety of complex incoming customer calls and email inquiries, including any additional follow-up from bank customers across multiple states while maintaining professionalism and courtesy at all times. Works independently without supervision and manages work load while being self-motivated within a team environment.
  • Ability to set client expectations and mitigate risk by thoroughly researching and documenting client issues and escalating new or unresolved system/process issues. Understands and responds based on the urgency around time-critical situations and escalates issues to management in a timely manner when necessary.
  • Performs job duties in accordance with established regulatory and compliance requirements, along with assisting with special projects and tasks. Pays strict adherence to customer verification procedures to validate/verify the identity of customers prior to releasing information and/or assisting with transactions.
  • Partners with internal associates to provide treasury management products solutions in a consultative manner while incorporating a keen awareness of risk and client focus. Assists in the training of fellow treasury management products support specialists when necessary.What you need to have:
    • High School Diploma or GED required, college degree preferred.
    • 1 year or more of customer service experience is required.
    • 1 year of banking experience or call center experience is preferred.
    • Experience in personal computer systems and related programs preferred(ex. Microsoft Office).
    • Good communication, organization, and time management skills preferred. Benefits you'll love:We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!About the company:Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.-- Western Alliance Bancorporation

Keywords: Disability Solutions, Phoenix , Digital Client Care Specialist, Accounting, Auditing , Phoenix, Arizona

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