Premium Billing Representative - National Remote

Company: UnitedHealth Group
Location: Phoenix
Posted on: November 19, 2023

Job Description:

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.SMA Premium Billing Representative is responsible for ensuring accuracy in applying payments and addressing customer inquiries related to insurance premium charges. This role involves resolving billing discrepancies, completing demographic changes that impact rates, and providing excellent customer service. Strong attention to detail, knowledge of billing systems, and intermediate math skills are required. -This position is full-time (40 hours/week) Monday to Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 07:00am - 4:00pm EST. It may be necessary, given the business need, to work occasional weekends and overtime. -We offer paid training. The hours during training will be 7am to 4pm EST, Monday - Friday. - -Training will be conducted virtually from your home.*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Primary Responsibilities:

• Handle payments, refunds, billing maintenance, reports, and escalated billing concerns
• Handle employer set up, subsidies, closings, roster loads.
• Handle all billing-related escalated concerns.
• Write clear, concise, grammatically, and factually correct letters.
• Complete transactions within established turnaround times to meet service level targets.
• Communicate effectively with others to ensure prompt and accurate resolution of issues.
• Work independently to prioritize and organize workload.
• Provide expertise and customer service support to insured members, employers, and all other customers.
• Meet quality and productivity standards.You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • High School Diploma / GED OR equivalent years of working experience.
  • 1+ years of experience in premium billing, collections, accounting, bookkeeping, OR cash handling
  • Experience with Microsoft Excel (reading spreadsheets)
  • Experience calculating and formulating billing amounts
  • Experience with Microsoft Word (reading, creating, and saving documents)
  • Must be 18 years of age or older
  • Ability to work regular business hours Monday to Friday 7:00am - 4:00pm EST. It may be necessary, given the business need, to work occasional weekends and overtime. -Preferred Qualifications:
    • 1+ years of experience with COMPAS, GPS, or other billing system
    • 1+ years of experience with the AARP Medicare Supplement products -Telecommuting Requirements:
      • Ability to keep all company sensitive documents secure (if applicable)
      • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
      • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The hourly range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.00 - $31.44 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. -Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #GREEN

Keywords: UnitedHealth Group, Phoenix , Premium Billing Representative - National Remote, Accounting, Auditing , Phoenix, Arizona