Collections Representative (SSM) - National Remote
Company: UnitedHealth Group
Posted on: September 18, 2023
You'll enjoy the flexibility to telecommute* from anywhere
within the U.S. as you take on some tough challenges.
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
The Associate Collections Representative is responsible for
insurance premium collections. Positions in this function contact
customers to determine reason for payment delinquency, negotiate
and advise on collection of overdue bills and take appropriate
action to recover overdue payments. Handling of unresolved
inquiries/issues, and responsible for developing, implementing,
maintaining and managing organization policies on collection
practices. May work with outside legal counsel and/or outside
agencies in more complex collection cases.
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of 8am -
4:30pm. It may be necessary, given the business need, to work
We offer 6 weeks of paid training. Training will be conducted
virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy.
- Receive and review all correspondence daily from the home
- Follow up on assigned insurance accounts.
- Assist all hospital employees with any needs that
- Make outgoing insurance calls on Ingram accounts.
- Act as an on-site liaison between Ingram and Associates and the
hospital; Notify Management of any issues or concerns that may
- Our ideal candidate is an adept communicator; deadline
oriented, and self-motivated, with excellent follow-up and customer
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
- High school diploma / GED (or higher)
- Basic Proficiency with Windows PC applications and MS
- 6+ months exposure to the acquiring and/or managing of data to
support a project
- 1+ years of customer service experience
- Ability to work full-time Monday - Friday. Employees are
required to have flexibility to work any of our 8-hour shift
schedules during our normal business hours of 8am - 4:30pm. It may
be necessary, given the business need, to work occasional
- Associate's degree (or higher)
- Background in a medical/healthcare setting
- Direct healthcare data collection experience
- Required to have a dedicated work area established that is
separated from other living areas and provides information
- Ability to keep all company sensitive documents secure (if
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
California, Colorado, Connecticut, Nevada, New Jersey, New York,
Washington or Rhode Island Residents Only: The salary range for
California / Colorado / Connecticut / Nevada / New Jersey / New
York / Washington / Rhode Island residents is $16.00 - $27.31.Pay
is based on several factors including but not limited to education,
work experience, certifications, etc. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you'll find a far-reaching choice
of benefits and incentives
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Phoenix , Collections Representative (SSM) - National Remote, Accounting, Auditing , Waddell, Arizona
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