Branch Support Specialist

Company: Disability Solutions
Location: Phoenix
Posted on: September 18, 2023

Job Description:

Job Title:Branch Support SpecialistLocation:CityScapeWhat you'll do:As a Branch Support Specialist, you will be supporting our Bank Operations and other areas of the bank by providing an array of back-office operational support duties. You will be responsible for ensuring that your assigned operational functions are efficiently and accurately performed while maintaining a high quality of customer service and optimal departmental workflow. One of your key responsibilities is to work across the organization on complex back-office bank operational issues. You will serve as the subject matter expert in a given operational area, product, or service; and will provide bank-wide operational support, monitoring, and customer.What we are looking for:

• Responsible for supporting the Manager in performing and developing expertise in daily back-office banking operations. Ensures efficient and accurate operational support to internal business partners and/or clients and the daily operations of the department run smoothly and efficiently.
• Provides a high level of responsiveness to inquiries related to a wide range of banking transactions. Analyzes, researches, and resolves escalated issues. Ensures clarity and direction, and exhibits the necessary follow-through with customers and/or staff involved.
• Appropriately responds to in-branch customer inquiries and assists with solving customer concerns. Engages customers and provides them with basic banking information regarding products/services.
• Assists in mitigating risk, verifying audit compliance, and procedural quality control. Ensures compliance with established Bank policies, procedures, and state and federal regulations.Minimum Qualifications
  • High School Diploma or equivalent and two (2) years of Branch Banking Operations, Back Office Banking Operations, or other general banking experience; or the equivalent combination of education and experience.
  • Entry-level to Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management, and/or other commercial banking products and services.
  • Entry-level to Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices.
  • Entry-level to Intermediate ability to independently research and solve simple to moderately complex scenarios
  • Strong communication skillsCompensation Information:Hourly pay for Nevada is generally $20.78/hour to $25.67/hour. Hourly pay is determined by specific job location.Benefits you'll love:We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!About the company:Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.-- Western Alliance Bancorporation

Keywords: Disability Solutions, Phoenix , Branch Support Specialist, Accounting, Auditing , Phoenix, Arizona